Internship - IT System & Support Engineer

9 hours ago

Hang Tuah Jaya, Malaysia Softinn Solutions Sdn Bhd Full time 8,000 - 24,000 per year

Job Responsibility:

  • Provide technical assistance to clients for products & services offered by Softinn.
  • Provide guidance to clients for products & services offered by Softinn.
  • Troubleshoot errors related to Softinn's system. Work with the product team and the customers in solving bugs.
  • Answer and reply to clients on technical-related issues via email, WhatsApp, live chat, and phone call.
  • Assist in system setup and configuration for a new or potential client.
  • Assist in UAT (user-acceptance testing) before a new product release.

Job Requirements:

  • Currently pursuing a Diploma or Bachelor's in Information Technology or a related technical field.
  • Good understanding of cloud-based software products and strong logical thinking.
  • Reasonable foundation in algorithms and analytical skills.

  • Proficient in English, written and spoken.

  • Ability to communicate clearly with team members.

  • The minimum internship duration is 3 months, preferably more than 4 months.

Not Mandatory but BONUS if:

  • Excellent implementation skills
  • You have knowledge about cloud base web application
  • You have knowledge about kiosk engineering

Report to Work options:

  • Melaka

You Should Join if you:

  • Want to pursue IT System Support Engineer as a career.
  • A strong believer that a better product helps improve efficiency and bring smiles to all stakeholders
  • Not afraid on asking questions
  • Not afraid to find solutions on your own or to seek help from others.
  • Not afraid to face the challenge
  • Looking for a more casual working culture

You should NOT join if you:

  • Not comfortable dealing with customers.
  • Don't enjoy solving customers' problems and being helpful.
  • Plan to pursue pure programming as a career.

Internship Allowance:

  1. New Intern to Softinn: RM 500 - RM 600 per month
  2. Alumni Intern to Softinn: RM 700 - RM 800 per month

Intern Benefits:

  • Free Flow of Snacks

Additional Perks for Your Role:

  • Pluralsight Subscription
  • Hubspot CRM Licenses (Marketing Hub Pro)
  • Hubspot CRM Certification (Certificate with your name on if you pass the test)
  • Coursera PLUS Subscription (for training & development)

Job Type: Internship

Contract length: 3 months

Pay: RM RM800.00 per month

Benefits:

  • Professional development

Work Location: In person

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