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Technical Support Representative

2 weeks ago

Greater Kuala Lumpur, Malaysia Lancesoft Malaysia Full time 30,000 - 60,000 per year

Position - Technical Support Representative (Telco Project)

Location
– KL Sentral, Malaysia

Language- Mandarin

Job Type -
Permanent Position (Full Time)

Working Shift- 5 Days working in a week

Job Description

Responsibilities-

  • Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
  • Maintain basic knowledge of client products and/or services.
  • Prepare complete and accurate work including appropriately notating accounts as required.
  • Participate in activities designed to improve customer satisfaction and business performance.
  • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.

Eligibility Criteria-

  • Atleast Diploma or Degree (IT/ Computer Science/ Engineering).
  • Proficiency in Mandarin (Read/Speak/Write)
  • Freshers can also apply.
  • Good English Command (B1 or B2)