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Internship for E-Commerce

2 weeks ago

Cyberjaya, Selangor, Malaysia Bakez Grocer Full time 24,000 - 48,000 per year

WE'RE HIRING: Retail & E-Commerce Assistant (Intern / Fresh Graduate Welcome)

Location: Cyberjaya, Selangor

This is an on-site position only. Remote work is not available.

Are you passionate about retail, e-commerce, and digital content? Join our team and gain hands-on experience in both physical retail and online store operations. Ideal for fresh graduates or interns looking to kickstart their career

JOB RESPONSIBILITIES:

1. E-Commerce & Website Management

  • Assist in managing and processing orders on platforms such as Shopee, Lazada, TikTok Shop, and Facebook.
  • Help update and maintain product listings on our website and online marketplaces (e.g., titles, images, descriptions, and pricing).
  • Monitor website content and report any issues like broken links or incorrect product details.

2. Order Coordination & Fulfillment

  • Track online orders from placement to delivery and ensure timely dispatch.
  • Coordinate with delivery partners and follow up on delayed shipments.
  • Update customers on their order status when necessary.

3. Data Entry & Performance Reporting

  • Compile and assist in preparing daily or weekly sales reports.
  • Record and organize customer feedback and inquiries.
  • Track performance of digital campaigns and marketing activities.

4. Customer Support & Inquiries

  • Respond to customer inquiries through walk-in, phone, or online channels.
  • Recommend suitable baking products and tools based on customer needs.
  • Provide basic support or escalate complex issues to senior staff.
  • Follow up with customers post-purchase for feedback or support.

5. Social Media & Marketing Support

  • Assist with creating engaging content such as product highlights, baking tips, and short videos.
  • Capture photos and clips of new products and promotions for online use.
  • Help support promotional events, in-store sampling, or mini campaigns.

6. General Administrative Support

  • Prepare documents such as invoices, receipts, delivery orders, and packing slips.
  • Organize and file records and assist in maintaining updated stock or price lists.

7. Product Display & Merchandising

  • Restock and arrange store shelves to ensure a clean and appealing presentation.
  • Ensure all products are correctly priced and labeled.
  • Support visual merchandising for promotions, holidays, or campaigns.

8. Inventory Support

  • Monitor and report low stock levels or out-of-stock items.
  • Assist with stock counts and receiving deliveries.
  • Check for expired items and ensure proper stock rotation (FIFO).

9. Sales & Order Processing

  • Support daily sales using the POS system.
  • Assist in packing customer purchases and online orders neatly.
  • Encourage upselling by informing customers about new arrivals and promotions.

10. Learning & Product Familiarity

  • Learn about baking ingredients, tools, and how to use them.
  • Understand the customer journey from online order to delivery.
  • Gain exposure to e-commerce workflows and retail processes.

11. Store Cleanliness & Maintenance

  • Maintain a tidy, organized, and sanitary workspace.
  • Clean sample/demo equipment and keep packing areas neat.

12. Team Collaboration

  • Perform any ad hoc tasks assigned by supervisors.
  • Work together with store, inventory, and marketing teams for smooth daily operations.

13. Workshop & Event Assistance (if applicable)

  • Support preparation for baking demos, workshops, or in-store events.
  • Assist with setup, registration, and participant engagement.
  • Help with cleanup and event reporting.

REQUIREMENTS:

  • Currently pursuing or recently completed a degree in Marketing, Digital Marketing, Business, Communications, or a related field.
  • Familiar with major social media platforms and basic advertising tools.
  • Able to use content creation tools like Canva or Adobe Creative Suite.
  • Creative thinker with strong communication skills (both written and verbal).
  • A team player who can also work independently and responsibly.
  • Fresh graduates and interns are welcome to apply

Job Types: Internship, Fresh graduate

Pay: RM RM1,000.00 per month

Benefits:

  • Flexible schedule
  • Opportunities for promotion
  • Professional development

Location:

  • Cyberjaya (Preferred)

Work Location: In person