Key Account Executive

Founded in 1992, Tenaga Bersih Sdn Bhd (TBSB) has spent over 33 years transforming the commercial cleaning industry. We are more than just cleaning specialists; we are dedicated to enhancing environmental conditions to improve the quality of working and living for our clients. With a commitment to excellence and innovation, TBSB has established itself as a market leader in the environmental enhancement sector.

Why Join TBSB?

• Broad Client Portfolio: Work with an impressive array of clients, including commercial and corporate entities, industrial and manufacturing facilities, residential housing markets, and exclusive clubhouses.
• Innovative Environment: Be part of a team that values innovation and continuously seeks to improve and provide exceptional service.
• Professional Growth: TBSB fosters a culture of growth and development, offering opportunities for professional advancement.

Key Account Executive

Job Description:

• Serve as the primary liaison for assigned key accounts, building strong and lasting client relationships.
• Maintain consistent communication and ensure prompt resolution of client issues.
• Conduct regular business or account reviews to identify client needs, evaluate service performance, and propose suitable solutions.
• Tailor cleaning service offerings based on unique client requirements, industry best practices, and operational capabilities.
• Collaborate with operations, QA, supervisors, and administration teams to ensure smooth service delivery.
• Monitor on-site performance to ensure compliance with Service Level Agreements (SLA), Key Performance Indicator (KPI) and contract specifications.
• Monitor contract timelines and ensure all agreements are updated, renewed, and aligned with company profitability goals.
• Lead negotiations for contract renewals and amendments.
• Develop strategic account plans to achieve sales targets and maintain high client retention rates.
• Identify up-selling and cross-selling opportunities within existing accounts.
• Prepare proposals, quotations, tenders, and business review presentations tailored to client needs.
• Stay updated on cleaning industry trends, equipment, chemical solutions, technology, and competitors.
• Provide strategic feedback to management regarding market changes and service improvement opportunities.
• Maintain proper client records and updates in the CRM system.
• Prepare weekly, monthly, and quarterly reports such as account performance, revenue forecasts, risk assessments, and pipeline updates.
• Track and review service delivery outcomes and KPI achievements for each key account.
• Implement corrective measures when performance gaps are identified.
• Perform other duties as assigned by the Directors/Group General Manager/Head of Operations and authorized personnel.

Requirements

• Diploma or Degree in Business, Marketing, Facilities Management, or related fields.
• 2–3 years' experience in key account management, preferably in cleaning services, facilities management, or service-based industries.
• Proven experience handling corporate clients and managing service-driven accounts.
• Strong contract negotiation and presentation skills.
• Ability to work independently, under pressure, and meet deadlines.
• Computer literacy: MS Office (Word, Excel, PowerPoint) & CRM systems.

If you share our passion for excellence and commitment to quality, we invite you to join our team and contribute to our mission of enhancing the quality of living through superior cleaning services.

Interested candidates are invited to apply ONLINE, or send in their full resume stating their current and expected salary and a recent passport-sized photograph to:-

Job Type: Full-time

Pay: RM3, RM5,000.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Application Question(s):

• Do you have key account work experience in the cleaning services or facilities management industry?

Work Location: In person

Application Deadline: 12/22/2025

Expected Start Date: 01/01/2026