Customer Service

2 days ago

Setia Alam, Malaysia ALHUMAIRA WORLDWIDE Full time 24,000 - 36,000 per year

Key Responsibilities:

Answer all incoming calls with proper etiquette and professionalism

Provide fast and efficient responses to customer inquiries about our products

Resolve issues and troubleshoot order or parcel-related problems

Proactively share information about promotions, campaigns, and events

Handle complaints via email and calls with care and professionalism

Record and update daily customer inquiries and complaints in Excel reports

Analyze and compile monthly and yearly customer feedback reports

Track customer service KPIs through random call assessments

Manage customer interactions through social media comments and DMs

Monitor social media platforms (Instagram, TikTok, etc.) and update trackers

Assist the Head of Marketing with daily content posting on social media

Job Type: Full-time

Pay: RM2, RM3,000.00 per month

Benefits:

  • Dental insurance
  • Flexible schedule
  • Free parking
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development
  • Vision insurance

Experience:

  • customer service: 2 years (Required)

Language:

  • English (Required)
  • Bahasa (Required)

Work Location: In person

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