Client Support

1 day ago

Kuala Lumpur, Kuala Lumpur, Malaysia Phoenix House Full time 48,000 - 72,000 per year

Key Responsibilities

  • Provide front-line support to our customers via live chats, phones, and email.
  • Answering queries and resolving client issues regarding our products, platforms, and promotion.
  • Address customer feedback as well as complaints professionally.
  • Record and update customer data and other relevant information when necessary.
  • Supporting documentation/administrative needs within the department and supporting translation for customer announcement notices

Key Requirements

  • Candidate must possess at least Secondary School / SPM certificate
  • 1-2 years working experience, preferably in Customer Service (Financial industry would be a distinct advantage).
  • Understanding of MT4/MT5 with relevant experience is a plus
  • Fresh graduates are welcome to apply.
  • A genuine interest in working in financial markets and client services.
  • Passionate about delivering quality support with a positive attitude.
  • Willing to work on shifts (Including weekends if required).
  • Fluent in Mandarin and English including written and verbal communication skills, additional language would be a plus
  • Excellent communication and interpersonal skills
  • A logical and analytical approach to problem-solving.
  • Able to start within short notice period would be a plus

Job Types: Full-time, Permanent

Pay: RM4, RM6,000.00 per month

Work Location: In person

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