duty manager

8 hours ago

Johor Bahru, Johor, Malaysia MAGMA HOSPITALITY MANAGEMENT SDN BHD Full time 28,800 - 345,600 per year

Job Description :

  • Plan and oversee all front of house and guest service processes from arrival to departure, ensuring guests' needs are consistently met.
  • Manage VIP guest requirements and inform team members to provide an exceptional experience.
  • Develop and implement creative programs and initiatives that anticipate and satisfy guest interests.
  • Ensure the first impression of guests is excellent by managing the lobby, reception, and Club Lounge with high service standards.
  • Lead, motivate, and develop the operations team to achieve unit objectives effectively.
  • Collaborate with Housekeeping, Property Maintenance, and Sales & Marketing teams to maximize guest satisfaction.
  • Organize events and programs for short and long stay guests, bringing creativity to guest experiences.
  • Regularly seek guest feedback, respond promptly to queries, and resolve complaints efficiently.
  • Monitor and reward loyal guests with personalized recognition within allocated budgets.
  • Coordinate with the Front Office team to achieve departmental goals and follow up on expected departures.
  • Support associates with questions or operational issues and check/follow up on room discrepancy reports.
  • Ensure full compliance with fire and safety procedures, keeping all exits clear during daily rounds.
  • Motivate and build team spirit through briefings and day-to-day leadership.
  • Perform any additional duties as required by management while maintaining professionalism.
  • Uphold IMPIANA behavioral values: Innovation, Mutual Respect, Performance, Integrity, Accountability, Networking, and Accomplishment.
  • Follow IFSS, IHS Employee Handbook policies & SOPs, OSH requirements, and relevant laws; maintain good personal health and ensure a safe, secure, and organized workplace at all times.
  • Performance is evaluated based on quality of work, communication, discipline, teamwork, grooming, self-development, customer relations, adaptability, dependability, attitude, planning, organizing, and problem-solving.

Qualifications :

  • Minimum SPM / Diploma in Hospitality, Tourism, or a related field.
  • Fresh graduates or 1–2 years of front desk, guest service, or supervisory experience preferred.
  • Strong leadership and team management skills, with the ability to supervise and motivate staff effectively.
  • Proficient in English and Bahasa Malaysia; additional languages are a plus.
  • Energetic, outgoing personality with a genuine passion for guest service and hospitality.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to handle guest complaints and resolve conflicts promptly and professionally.
  • Knowledge of hotel operations, front office procedures, and property management systems (PMS).
  • Capable of managing VIP guests, monitoring departmental performance, and coordinating with other hotel departments.
  • Strong organizational, planning, and multitasking abilities.
  • Willingness to work shifts, weekends, and public holidays.
  • High level of professionalism, integrity, and a service-oriented mindset.

Job Types: Full-time, Permanent

Pay: RM2, RM2,800.00 per month

Benefits:

  • Professional development

Work Location: In person

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