IT Application Manager

2 days ago

Petaling Jaya, Selangor, Malaysia Etika Group of Companies Full time 90,000 - 120,000 per year

ROLES & RESPONSIBILITIES:

  • The person will be the regional IT SME for the companies in the business domain Finance and Reporting.
  • Responsible for service support and operations for
    IT Finance solutions
    .
  • The person will be the application owner for the following solutions and systems (Primary - ERP Finance (AP/AR/GL/FA), Secondary - ERP Controlling (CO), Any new or emerging technology to support Finance, Controlling and Reporting).
  • Lead, manage and provide the L1/L2/L3 support for live systems in close collaboration with AMS vendor to meet agreed SLA and KPI.
  • Analyze reported incidents to devise appropriate long-term solutions to prevent recurrence of similar issues as part of problem management process.
  • Review solution provided by AMS vendor to assure quality and alignment with company solution standards and direction.
  • Maintain and update relevant documentation (e.g. functional spec, operation playbook, etc) due to fixes and/or enhancement to assure completeness and accuracy.
  • Conduct periodic service review with AMS vendor to assure SLA and KPI are met and to take immediate remediation measures to address any shortcomings.
  • Conduct and provide timely and accurate reporting and review session with key business users and management on ITSM related KPI and progress.
  • Comply with the Group ITSM policy and procedures as well as utilizing implemented ITSM tool to manage, track, monitor and close incidents, change request, problem, etc within specified SLA.
  • As the IT SME / Lead for the Finance area by leading, driving and managing tasks/activities in all phases of application development life cycle including analysis, design, development, testing, documentation, deployment and support.
  • Collect, document and analyze business requirements and develop/design solutions to address the business requirements following company solution standards and direction.
  • Conduct end user training, prepare cutover/deployment plan and provide go live support to ensure smooth solution go live and "teething" issues are resolved promptly.
  • Manage the AMS vendors to ensure their efforts are in line with company direction and their activities are delivering positive outcome for business.

REQUIREMENT:

  • Bachelor's degree in IT/Computer Science or equivalent.
  • Minimum 8 years of IT working experience supporting Finance, and/or Reporting business process area.
  • Must have hands-on working experience and exposure in any leading ERP systems such as SAP, Oracle, MS Dynamics, Infor M3, etc.
  • Have intermediate knowledge and experience in managing integration to/from Finance function from other business functions like Sales, Warehouse, Production, etc.
  • Proven experience in managing multiple vendors and internal team.
  • Demonstrate intermediate knowledge and exposure to ITSM best practices.
  • Fluency in both written and spoken English.
  • Preferably to have minimum of 3 full IT project lifecycle implementation.
  • Preferably certified in ITIL Framework, PMP or equivalence.

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