User Service(EN) Specialist
3 days ago
It's fun to work in a company where people truly BELIEVE in what they're doing
We're committed to bringing passion and customer focus to the businessCustomer Service Officer (CSO)
Roles & Responsibilities:
Deliver fair outcome to our customers and ensure the quality of service in place.
Actively share customer feedback to internal departments to improve the customer experience.
Actively respond to the feedback received from the social medias.
Work with internal teams to ensure the pre & post service for all products are in place.
Qualification:
With 2+ years hands on experience in customer service industry. Familiar with professional English e-mail writing.
Ability to articulate issues / problems to internal departments.
Knowledge on Blockchain would be an advantage.
Ability to communicate in Mandarin would be an advantage.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us-
User Operations Specialist
3 days ago
Bandar Malaysia, Kuala Lumpur Matrix Tech Pte. Ltd. Full time 60,000 - 80,000 per yearWho We AreEstablished in 2019, Matrixport is the world's leading hub for all-in-one crypto financial services. We are committed to building an entry-grade ecosystem for the crypto space, by providing every user with a personalized super account that integrates products and services of crypto assets trading, investment, loan, custody, RWA, research and more....
-
IT Operations Service Specialist
19 hours ago
Malaysia ADB Safegate Full time $50,000 - $80,000 per yearSmarter, Better, Now.ADB SAFEGATE's functional teams are integral to powering innovation and ensuring operational excellence across the organization. The OpportunityThe Service Specialist – IT Operations is responsible for ensuring the smooth and efficient functioning of IT systems and services within the organization. This role focuses on providing...
-
End User Services Expert
3 days ago
Malaysia Merck Full time 40,000 - 60,000 per yearWork Your Magic with us Ready to explore, break barriers, and discover more? We know you've got big plans – so do we Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix...
-
Customer Service Specialist
2 weeks ago
Malaysia TDCX (MY) Sdn. Bhd Full timeProvide friendly and efficient service to the travel community of our client. - Be a first point of contact to handle and resolve customer complaints. - Respond professionally to inbound phone calls, including urgent situations. - Identify and escalate issues appropriately. - Research information and troubleshoot problems using available resources. -...
-
Adoption Specialist
1 week ago
Malaysia IntersoftKK Full timeMalaysia **Experience**: Adoption Specialist **Skills**:Adoption Specialist Job Purpose Job Responsibilities - Increase the adoption of IT services and solutions by promoting the use and features of IT services to connect end users with the appropriate tool for the job. - Develops change management campaign and the liaison between User Services Onsite...
-
Specialist - MES and Automation
3 days ago
Malaysia AT&S Full time 40,000 - 80,000 per yearBe part of our teamAT&S is a leading global manufacturer of high-end IC substrates and printed circuit boards. AT&S industrializes leading-edge technologies for its core business segments Mobile Devices & Substrates, Automotive & Aerospace, Industrial and Medical and high-performance computing for AI applications. We are looking for talent eager to shape the...
-
Regional User Operations Specialist
18 hours ago
Malaysia Lazada Full timeLocation: **Malaysia** - Department: Commercial- Location: Malaysia- Team and Role Introduction: - Regional User Incentives overseeing promotions and mechanics in Lazada platform across all 6 ventures.**Responsibilities**: - Work with different teams (Finance, Business Intelligent, local ventures) to lead promotions and mechanics end to end. - Steer User...
-
Customer Service Specialist 中文客服
2 weeks ago
Malaysia TDCX (MY) Sdn. Bhd Full timeProvide friendly and efficient service to the travel community of our client. - Be a first point of contact to handle and resolve customer complaints. - Respond professionally to inbound phone calls, including urgent situations. - Identify and escalate issues appropriately. - Research information and troubleshoot problems using available resources. -...
-
Specialist - OT Application AES
3 days ago
Malaysia AT&S Full time 750,000 - 1,500,000 per yearBe part of our teamAT&S is a leading global manufacturer of high-end IC substrates and printed circuit boards. AT&S industrializes leading-edge technologies for its core business segments Mobile Devices & Substrates, Automotive & Aerospace, Industrial and Medical and high-performance computing for AI applications. We are looking for talent eager to shape the...
-
Customer Service Specialist 华语中文客服
1 week ago
Malaysia TDCX (MY) Sdn. Bhd Full timeProvide friendly and efficient service to the travel community of our client. - Be a first point of contact to handle and resolve customer complaints. - Respond professionally to inbound phone calls, including urgent situations. - Identify and escalate issues appropriately. - Research information and troubleshoot problems using available resources. -...