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Voice Engineer

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Nubitel Full time 80,000 - 120,000 per year

Provide L1 support and maintenance over the phone, via email and internal technical support portal.

Serve as the point of escalation and drive customer problem investigation and resolution as required.

KEY ROLE: Support

  • Investigate, analyze and resolve complex support requests with internal and external customers via phone, email, chat, and remote control/assist software.

  • Provide ongoing support and maintenance of VoIP (Switch) Architecture and Platforms, utilizing VoIP protocols and standards including SIP, MGCP and H.323, H.248, RTP/RTCP, IP Routing, Security and QoS (DiffServ)

  • Install, provision and maintain all platforms associated with IP telephony, including soft switches, feature server's session, border controllers, and voice platforms Business Technology Focus.

Attend and contribute to team meetings in a positive manner

Collaborate with other team members to apply new ideas, practices and tools to improve the team's effectiveness

Requirements

College or University degree in Design/Interactive or a related discipline

Knowledge of Linux Operating system, IP Telephony protocols (SIP, MGCP, H.323, H.248, RTP/RTCP, IP Routing, Security and QoS)

Knowledge of VoIP troubleshooting tools including Wire Shark is an advantage

Basic understanding of the setup and troubleshooting of switching and routing networks

Knowledge of Ethernet and LAN/WAN technologies