APAC HR SSC Project Asst Manager/Manager

2 days ago

Shah Alam, Selangor, Malaysia SGS Full time $80,000 - $120,000 per year

Company Description

SGS is the world's leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 97,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world.

Job Description

This role is a strategic and hands-on HR professional to support the development and implementation of the APAC HR Shared Services Center (SSC). This role will play a key part in building and developing the APAC HR SSC roadmap from the ground up, driving process standardization, and ensuring smooth transition and implementation across the region. The ideal candidate will bring expertise in HR operations, systems, compliance, and change management, with a strong focus on efficiency, scalability, and stakeholder engagement.

RESPONSIBILITES

SSC Roadmap Development

  • Assist in designing and executing the APAC HR SSC roadmap aligned with regional and global HR strategies.
  • Assist in defining service scope, delivery model, and governance structure.

Process Standardization & Transition

  • Lead the standardization of HR processes across APAC markets, identifying best practices and eliminating inefficiencies
  • Develop SOPs and documentation to support consistent service delivery.
  • Support the transition of HR services into the SSC, ensuring minimal disruption to business operations and stakeholder alignment.
  • Coordinate with local HR teams and stakeholders to manage change effectively.

Payroll System & Service Model Evaluation

  • Lead the sourcing and standardization of regional payroll systems to support SSC operations.
  • Assess in-sourcing vs. outsourcing models for payroll and other HR services, including cost-benefit analysis and ROI evaluation.
  • Collaborate with vendors and internal teams to ensure system compatibility and scalability.

Systems Integration & Automation

  • Collaborate with HRIS and IT teams to ensure systems support SSC operations.
  • Evaluate and implement technology solutions to enhance service delivery and automation.

Manpower Planning & Cost Efficiency

  • Support workforce planning for the SSC, ensuring optimal staffing and resource allocation.
  • Identify opportunities for cost savings and operational efficiencies.

Compliance & Risk Management

  • Ensure statutory and legal compliance across all jurisdictions within APAC.
  • Maintain high standards of data privacy and risk management in line with local regulations and global policies.
  • Monitor regulatory changes and update processes accordingly.

Change Management & Stakeholder Engagement

  • Drive change management initiatives to support SSC adoption and cultural alignment.
  • Communicate effectively with internal stakeholders to ensure buy-in and smooth collaboration.

Continuous Improvement & Performance Monitoring

  • Setup and track KPIs and service metrics (SLA) to ensure quality and responsiveness.
  • Implement continuous improvement initiatives based on feedback and performance data.

Qualifications

PROFILE (Education/experience/Skill/Certifications, etc)

  • Bachelor's degree
  • 10 + years hands-on experience building or transform multi-country HR shared-services organizations in an multinational setting
  • Experience with HR systems (e.g. Workday, SAP, Success Factors, ADP) and multi-country payroll in 10+ APAC markets.
  • Fluent in English (Mandarin preferrable)
  • Lean / Six-Sigma or similar process-improvement certification preferred
  • Strong project management and process improvement skills
  • Excellent communication, stakeholder management, and analytical skills
  • Ability to work in a fast-paced, matrixed, and multicultural environment.

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