Client Experience Executive

3 days ago

Petaling Jaya, Selangor, Malaysia Aisya Rahman Advisory Sdn Bhd Full time 20,000 - 30,000 per year

About Aisya Rahman Advisory

We're a financial literacy company on a mission to empower individuals and corporates to manage money with confidence, from this world to the hereafter.

Fast, classy, and purpose-driven, we move with energy and measure success by impact. Join us in Sunway Giza, Kota Damansara, and help rewrite the story of financial literacy for all.

About the Role

You'll be the voice and heart of our programmes, connecting with participants, guiding them through onboarding, and ensuring they feel supported and inspired throughout their personal finance journey.

Key Responsibilities

  • Be the main point of contact for participants before, during, and after workshops.
  • Call and WhatsApp potential participants (leads will be provided) daily to provide updates, reminders, and motivation.
  • Convert enquiries into confirmed enrolments and follow up on payments.
  • Build strong relationships with participants and alumni to boost engagement and retention.
  • Manage participant WhatsApp/Telegram groups and create a welcoming community space.
  • Gather testimonials, stories, and feedback for programme improvement.
  • Provide post-event check-ins and updates to the management.

You'll Excel If You:

  • Love talking to people and turning conversations into relationships.
  • Are fluent in English and Malay, both written and spoken.
  • Have a confident, empathetic, and patient communication style.
  • Enjoy helping others reach their goals and feel inspired.

Qualifications:

  • Diploma or Degree in Communications, Psychology, or Marketing.
  • 1–3 years experience in client servicing, sales, or community engagement preferred.

Job Type: Full-time

Pay: RM2, RM2,500.00 per month

Benefits:

  • Dental insurance
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Work Location: In person

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