Branch Manager

8 hours ago

Taman Shamelin Branch, Malaysia RHB Bank Full time 100,000 - 120,000 per year

Primary Objective

Manage a retail branch that caters to all retail and commercial market segments offering a wide range of products and services in a high growth area

• Provide leadership and management to the branch sales and operations teams to deliver the annual sales, growth targets, branch MOP/PBT

• Responsible for all loans/financing, wealth, bancassurance, deposit products and capital market products, particularly investment products

Strategy and Planning
 Develop, implement and manage the branch sales and operations plan to achieve the branch target
Sales Management
 Set, review and communicate sales targets to all levels of staff across the branch
 Review weekly sales targets/activities and identify the need for coaching and direction to ensure targets are met
 Maintain awareness of competitor activity and industry best practices
 Ensure cross selling (consumer to SME and vice versa) and deep selling (customer PHR) and product neutral selling (between conventional and Islamic products)
 Approve quality credits as per approving matrix
 Develop and maintain network of business contacts with Affluent/HNI and SME customers
People Management
 Promote the core values of the Bank
 Empowered to hire, propose promotion and termination of staff, propose salary increment and adjustment for staff as per HR approving matrix
 To adequately train and develop branch staff
Customer Service Management
 Ensure clear customer focus high customer service standard, in line with the quality and standards set by the Bank
 Resolve customers' complaints and attend to requests in a timely manner
Compliance
 Ensure no adverse reports on the Branch audit findings
 Ensure compliance of olicies and procedures set by the Bank

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