Customer Service Representative I

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

• Looking for candidate who can communicate and write in English and Chinese

• Candidate who can speak, read & write Chinese as need to support China customers (Mandatory)

• Minimum education background: Bachelor degree in related field - Looking for fresh graduate or maximum 2 years experiences candidate. Not a senior role.

• Position entitle for shift allowance and PH allowance Shift pattern: 6am-3pm (Earliest shift) 11am - 8pm (Latest shift)

• Follow Malaysia Public Holiday

• Open to fresh graduates
• Prefer candidate to be on site in Penang to support
• No specific systems or software experience required under this position, but good to have if the candidate knows more about Microsoft Excel.
• Looking for candidate who is able to multitask.

Job Description

• Support APAC region Service Desk functions which includes but not limited to Marketing and Channel support, Learning Management System, Repair RMA ,Contract Administration, Delivered Quality (out of box management)
• Support requests from external and internal for portal engagement, order shipment issue, training account issue, contract administration
• Consistently provide exceptional customer service via phone, mail, internet, and online chat with customer.
• Meet and exceed the company's service standards on a consistent basis.
• Provides superior customer service that is consistent with the company's standards and expectations.
• Strives to achieve department and company goals & objectives in service, pre-sales and Channel Support.
• Serves as the principal liaison between the customer/Partner and the company.
• Acquire and maintain product knowledge to enhance customer's enquiry experience and create additional sales opportunities by promoting appropriate items to customers.
• Answer inquiries about the company, products, partners information etc. thoroughly and in a timely manner.
• Maintain Partner contact information and assist partner accessing required information within Motorola Solutions.
• Consistently follow established customer service and operational procedures.
• Cross train with other department members for maximum flexibility.
• Performs all other duties as assigned
• Able to work on shift if required and team work is required.

LI-TK1
Basic Requirements

• Looking for candidate who can communicate and write in English and Chinese

• Candidate who can speak, read & write Chinese as need to support China customers (Mandatory)

• Minimum education background: Bachelor degree in related field - Looking for fresh graduate or maximum 2 years experiences candidate. Not a senior role.

• Position entitle for shift allowance and PH allowance Shift pattern: 6am-3pm (Earliest shift) 11am - 8pm (Latest shift)

• Follow Malaysia Public Holiday

• Prefer candidate to be on site in Penang to support

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

New Grad

Referral Payment Plan

No

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

---