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Client Account Manager
2 weeks ago
Overview
Big 3 Media is a creative video production house based in Singapore that specialises in creative storytelling. Since 2008, we have ventured beyond the beaten paths to craft uniquely artful stories. We put ourselves in the shoes of our clients, target audience, and the characters of our story, to see the world through a myriad of perspectives.
Big 3 Media has grown exponentially over the years. Not only do we have a sizable team of committed and talented individuals and an ever-expanding clientele, but we have also extended our area of expertise, in the forms of new products and services, with the acquisition of new technology and partnership with our sister organisations.
Holding true to our Big 3 core values of being Creative, Empathetic and Better, we never stop seeking improvement, experience, and knowledge in the creative process, constantly pushing ourselves to so that you will see the bigger picture.
Please note that this is a sales-related role.
Key Responsibilities
Client Account Management
- Build and maintain strong, long-term relationships with existing and new clients.
- Act as the primary point of contact for clients, addressing inquiries, providing updates, and resolving any concerns.
- Identify client needs and propose tailored media solutions to enhance satisfaction and achieve business objectives.
- Prepare proposals and presentations to pitch to potential clients
- Develop quotes and proposals
- Negotiate the terms of an agreement, price and specifications with clients
- Actively try to build relationship with client for future projects
Project Management
- Plan, execute, and manage media projects and campaigns, ensuring timely delivery and quality output.
- Develop and oversee project timelines, budgets, and milestones, ensuring all deliverables are met within scope.
- Collaborate with creative, sales, and production teams to align resources and workflows.
- Monitor project progress, identify potential risks, and implement effective solutions.
Collaboration and Reporting
- Coordinate between internal teams and clients to ensure clear communication and expectations.
- Prepare and deliver project status reports, performance metrics, and post-campaign analyses.
- Maintain detailed records of client interactions and project documentation.
Requirements
- Proven experience in account management and/or project management, ideally within a media, advertising, or related industry.
- Strong organizational and multitasking skills, with a keen eye for detail.
- Excellent interpersonal and communication skills, with the ability to build strong client relationships.
- Familiarity with project management tools and software.
- A proactive and problem-solving mindset, with the ability to work under pressure and meet tight deadlines.
- Bachelor's degree in Business, Marketing, Media, or a related field (preferred).
