Head of Security Operations

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• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia's leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?​

We are seeking an experienced and dynamic leader to head our Security Operations team within the MSOC. The successful candidate will be responsible for leading the Security Operations function, ensuring the monitoring, detection, analysis, and response to cybersecurity threats impacting enterprise customers. The role requires a strong leader who can drive operational excellence, ensure security visibility, and foster a culture of continuous improvement.

What are you accountable for the role?

Leadership & Operational Management

• Lead and manage the Security Operations Centre (SOC) team, including Detection and IR, Assessment, Support & Development, and Threat Intel teams.

• Define and execute the Security Operations strategy, ensuring alignment with MSOC and enterprise service objectives.

• Build a strong team of L2 Security Analysts, Threat Hunters, and Incident Responders, ensuring 24×7 coverage and operational excellence.

Security Monitoring & Incident Response

• Oversee real-time monitoring of customer environments using various security tools and technologies, including SIEM (e.g., FortiSIEM, Cisco Meraki), SOAR, and threat intelligence feeds (e.g., VirusTotal, AlienVault).

• Lead investigation and containment of security incidents, including malware outbreaks, unauthorized access, and data exfiltration attempts.

Service Assurance & Customer Governance

• Support customers through proactive threat monitoring and incident advisory.

• Collaborate with Service Managers and Account Teams on customer-facing reports, threat summaries, and risk posture reviews.

Cross-Functional & Vendor Collaboration

• Collaborate closely with Network Operations (L2), Cloud Operations, and Engineering to ensure end-to-end incident coordination.

• Manage external vendors and security partners for platform reliability and threat intelligence feeds.

Continuous Improvement & Transformation

• Drive automation of detection and response workflows through SOAR integration and AI/ML-based analytics.

• Champion continuous improvement through periodic SOC maturity assessments and gap remediation.

Performance Metrics

The success of this role will be measured by the following key performance indicators:

• Achieving ≥98% SLA compliance for incident response and resolution timelines.

• Reducing mean time to detect (MTTD) and mean time to respond (MTTR) to security incidents.

• Improving customer satisfaction through proactive threat monitoring and incident advisory.

What do you require for the role?

• Bachelor's Degree in Cybersecurity, IT, or a related field.

• 8–10 years of experience in Security Operations or Cyber Defense, including at least 3 years in a managerial/leadership role.

• Recognized security certifications such as CISSP, CISM, CEH, CompTIA Security+, or GIAC.

• Experience operating within a 24×7 managed SOC or MSSP environment.

Key Competencies

• Deep expertise in SOC operations, cyber threat management, and incident response frameworks.

• Strong leadership, team development, and stakeholder management capabilities.

• Technical proficiency across various security tools and technologies.

What's next?

• Once you've applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

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