Senior Customer Success

**People Management** Lead your team to deliver customer objectives & Microsoft business targets. Lead them through change using the Demonstrated Capabilities framework. **Customer Centricity** Coach team to understand customer objectives & how Unified accelerates value realization. Guide team to drive positive Customer Satisfaction & share...

**Responsibles**: - Assist customers in resolving inquiries through various channels (phone, WhatsApp, social media, tickets, and live chat). - Monitor shipments for timely delivery. - Communicate with internal and external parties about customer deliveries. - Collaborate with the customer relationship team for personalized responses, ensuring satisfaction...

**Responsibles**: - Assist customers in resolving inquiries through various channels (phone, WhatsApp, social media, tickets, and live chat). - Monitor shipments for timely delivery. - Communicate with internal and external parties about customer deliveries. - Collaborate with the customer relationship team for personalized responses, ensuring satisfaction...

**Responsibles**: - Assist customers in resolving inquiries through various channels (phone, WhatsApp, social media, tickets, and live chat). - Monitor shipments for timely delivery. - Communicate with internal and external parties about customer deliveries. - Collaborate with the customer relationship team for personalized responses, ensuring satisfaction...

Job Summary:The Customer Success Specialist (CSS) plays a key role in delivering a world-class customer experience by responding to customer enquiries, resolving concerns, and providing accurate and timely information. The CSS communicates with customers through inbound/outbound phone calls and WhatsApp, projecting a professional image that reflects the...

**Overview of the Position**: This role involves leading a team, both local and overseas customer service team, to provide excellent support to Independent Business Owners (IBOs) by addressing their inquiries, feedback, and complaints. The position is responsible for creating a productive and efficient work environment while ensuring that the customer...

**Overview of the Position**: The role involves interacting with customers _(referring to our agents, known as Independent Business Owners (IBO))_ to address their concerns, respond to inquiries, and assist with their needs through various channels. Additionally, providing support to department management to guarantee efficiency, organization, customer...

Location: Aurora Place Bukit JalilResponsibilitiesServe as the primary escalation point for complex technical or functional issues raised by clients.Troubleshoot and resolve incidents related to the post-trade clearing system, ensuring timely and accurate communication with stakeholders.Work closely with product, QA, and development teams to identify root...

Location: Aurora Place Bukit JalilAbout the jobWe are looking for a Business Support professional to manage complex support tickets for our post-trade clearing system - Falcon. Responsibilities include advising users, documenting client workflows, and leading investigations of major issues. Ideal candidates will have experience in broker operations and a...

Responsibilities of **a Product Manager (Malaysia) **but are not limited to: - Develop and execute a go-to-market strategy by taking into consideration of the global view. e.g.: opportunities and target customers, initial development of the positioning, value proposition, pricing framework as well as initial capacity plans). - You would be required to lead...