Customer Experience Specialist

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan PERSOLKELLY Malaysia Sdn Bhd Full time 30,000 - 60,000 per year

Your Role:

  • Deliver excellent customer service and manage the needs of our customers through our communication channels (phone, email, and live chat).
  • Professionally handle high volume of inquiries from clients and customers across regions such as Hong Kong, Taiwan, and China.
  • You will be accountable for meeting individual (KPIs) and team goals.
  • Understand and deliver business strategies and improve customer services through the execution of self-service.
  • Continuously identify work process improvements and communicate to Team Leaders and (or) Manager.
  • Perform office-based administrative duties whenever required.
  • Must demonstrate high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times.
  • Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.

We're Looking For:

  • Minimum SPM level
  • At least 1 year of Customer Service-related experience
  • Personality traits – Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused.
  • Customer service skills – Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.
  • Analytical thinking and high problem-solving skills.
  • Stress tolerance and able to work under pressured environment.
  • Willing to work in shift rotations (am/pm/midnight shift) to ensure we have 24/7 service levels.
  • Able to work on public holidays and weekends.

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