e-commerce admin

2 days ago

Putrajaya, Malaysia JannahNoe Empire Sdn Bhd Full time 1,000 - 35,000 per year

Jannahnoe is looking for a dedicated E-Commerce & Website Admin to manage our online store operations across our official website, Shopee, TikTok Shop, and other platforms. If you are detail-oriented, organised, and enjoy working in the fashion industry, we'd love to have you on our team.

Key Responsibilities

E-Commerce

  • Upload and update products on our Website, Shopee, and TikTok Shop (pricing, stock, variants, descriptions).
  • Ensure all product information is accurate and consistently updated across all platforms.
  • Monitor daily sales, stock movement, and coordinate with the fulfilment team.
  • Assist in managing online promotions, vouchers, campaigns, and store decorations.

Customer Service

  • Respond to customer inquiries on WhatsApp, Shopee Chat, TikTok messages, email, and other channels.
  • Provide professional, friendly, and fast customer support.
  • Handle order-related issues such as address updates, size queries, return/exchange requests, and shipping updates.
  • Record and escalate customer feedback to improve service quality.

Administrative Support

  • Prepare simple daily or weekly reports (sales, stock, customer inquiries).
  • Assist the operations/marketing team when needed.
  • Ensure smooth day-to-day online store operations.

Requirements

  • At least 1 year of experience in e-commerce/website admin/customer service (preferred).
  • Fresh graduates are welcome to apply.
  • Familiar with platforms such as Shopee Seller Centre, TikTok Shop Seller Centre.
  • Good communication skills, responsible, fast learner, and organised.
  • Comfortable using smartphone and basic editing tools (CapCut/Canva an advantage).

Job Types: Full-time, Permanent

Pay: RM1, RM3,500.00 per month

Benefits:

  • Dental insurance
  • Free parking
  • Health insurance
  • Maternity leave
  • Meal provided
  • Opportunities for promotion
  • Parental leave
  • Professional development
  • Vision insurance

Work Location: In person

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