Change Management Specialist

7 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia R Systems Full time 80,000 - 120,000 per year

Job Titile:- IT Change Management Specialist Service

Employment type:- Renewable Contract

Mode:- Hybrid

Expertise:

  • Minimum 3+ years expertise in change management in a coordinator / change manager service.
  • Minimum 3+ years of IT Operations expertise.
  • Expertise in a global organization with matrix management and complex organizational units.
  • Operational expertise of ServiceNow.
  • ITIL certified, or service willing to obtain certification as part of the development plan.
  • Professional English context and environment - mandatory.
  • Service to cover EU hours of business

Most important Deliverables:

  • Service to ensure that changes are handled in accordance with the current agreed process and associated procedures.
  • Service to participate in, and host relevant change management meetings including CABs.
  • Service to assist with escalated changes and ensure their workflow is managed in accordance with the process.
  • Service to provide day to day expertise for changes managed to the process stakeholders.
  • Service to collaborate with process stakeholders.
  • Service to ensure change approvals are in place in accordance with timings specified in the process.
  • Service to produce change management reporting.
  • Service to manage post implementation reviews for changes that have caused major business impact or upon request.
  • Service to report issues or process deviations to the Change Management Team Manager.
  • Service to report process improvements to Change Management Team Manager.
  • Service to execute change process related tasks, including process improvements assigned by the Change Management Team Manager.
  • Service to supervise and coordinate changes (e.g. OpCo releases, high impact/high risk changes) outside business hours upon request/on demand

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