Global IT Infrastructure Service Owner

15 hours ago

Bayan Lepas, Penang, Malaysia OSRAM Opto Semiconductors (Malaysia) Sdn Bhd Full time 80,000 - 120,000 per year

Job Description:

  • Act as the primary owner of OpenShift and VMWare virtualization infrastructure services globally
  • Define and maintain service strategy, architecture, and lifecycle in alignment with enterprise IT, local Operation IT teams and business objectives
  • Establish and monitor SLAs, KPIs, and OLAs with external partners to ensure high availability, performance, and compliance
  • Lead service reviews, audits, and continuous improvement initiatives with the external provider
  • Drive incident and problem management escalations, root cause analysis, and resolution planning
  • Collaborate with cybersecurity teams to implement security controls, patching, and vulnerability management
  • Design and evolve scalable, secure, and resilient OpenShift container platforms and virtualization environments (e.g., VMware, Hyper-V, KVM)
  • Contribute to budget planning, cost optimization, and capacity forecasting for infrastructure services

Requirements:

  • Bachelor's or Master's degree in Computer Science, Information Technology, or related field
  • Minimum 5+ years of experience in IT infrastructure, with at least 3 years in a service ownership or architecture role. Profound understanding of IT infrastructure core technologies, e.g. storage, backup, networking
  • Deep expertise in OpenShift/Kubernetes, container orchestration, and virtualization platforms (e.g., VMware vSphere, Red Hat Virtualization)
  • Proven experience managing external service providers in a global enterprise environment
  • Understanding of ITIL, DevOps, and Agile methodologies
  • Project management skills for Network & Datacenter design/built projects
  • Excellent communication, negotiation, and stakeholder management skills
  • Ability of working in globally distributed matrix organizations

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