Airline Customer Service

3 days ago

Shah Alam, Selangor, Malaysia IGT Malaysia Full time 56,800 - 107,200 per year

Responsibilities

You will be serving a world famous airlines/travel agency.

  • Communicating with customers through various channels and acknowledging and resolving customer complaints.
  • Modify, change and/or cancel existing reservation.
  • Act as a liaison between customer and airlines/hotel to arrange special request/ to resolve complaint.
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Ensure customer satisfaction and provide professional customer support.

Requirements:

  • Required language(s): Japanese and English (able to converse, read and write)
  • Candidate must possess at least JLPT-N2 or JLPT-N1 certificate or graduated from universities in Japan.
  • Candidate must be able to work 24/7 rotational shift
  • Candidate must possess at least SPM or equivalent level
  • Experience in BPO/call center background will be an added advantage

Working days: 5 days per week (including weekends & public holiday)

Working hours: Rotational Work Shift (9 Hours Per Day)

Benefit :

  • Attractive KPI incentives
  • Transportation Allowance
  • Company Corporate Discount
  • EPF, SOCSO, EIS
  • Health and life insurance
  • Medical & Dental Allowance
  • One way flight ticket & 2 weeks accommodation for Expatriate
  • Working Permit will be provided for Expatriate
  • Beverage Machines Subsidy
  • Parking Subsidy

Job Type: Full-time

Benefits:

  • Additional leave
  • Dental insurance
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Job Type: Full-time

Pay: RM7, RM8,500.00 per month

Benefits:

  • Dental insurance
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Application Question(s):

  • When would you be able to start working with us?

Language:

  • Japanese (Required)

Work Location: In person

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