education counselor

6 hours ago

Subang Jaya Selangor, Malaysia UNIVERSITY OF CYBERJAYA Full time 40,000 - 80,000 per year

Job Purpose:

The Education Counsellor plays a key role in engaging with agents, managing prospective student pipelines, and ensuring smooth communication between stakeholders. The role involves international and local market engagement, digital recruitment support, education fairs and contributing to the overall success of student recruitment strategies.

Key Responsibilities:

  • Manage and strengthen relationships with agents, ensuring timely updates, product knowledge, and training.
  • Handle incoming student inquiries through email, calls, online consultations, and digital platforms.
  • Provide end-to-end support to students on application, visa, and enrollment processes.
  • Track and report on student leads, conversions, and overall campaign performance.
  • Represent the institution at education fairs, virtual events, schools visit and outreach activities.
  • Provide insights into emerging market opportunities and assist in market expansion planning.
  • Support the line manager with strategy execution, data reporting, and lead management.
  • Perform other duties as assigned to support the overall recruitment function.

Preferred Qualifications:

  • Bachelor's degree in Marketing, Business, Communications, or a related field.
  • Strong communication and interpersonal skills, with proficiency in English.
  • Familiarity with digital platforms, CRM systems, and online communication tools.
  • Culturally sensitive, proactive, and results-driven.
  • Possess own transport and be willing to travel.
  • Flexible to work evenings, weekends, or during school events as required.
  • Prior experience in student recruitment, higher education marketing, or agent management.
  • Proven ability to analyze market trends and identify opportunities for international/local growth.

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