Senior Executive

3 days ago

Kuala Lumpur Centre Kuala Lumpur, Malaysia Luxury Tours (M) Sdn Bhd Full time 14,400 - 30,000 per year

We are seeking a highly motivated and experienced Senior Executive - Reservation & Operation to join our team at Luxury Tours (M) Sdn Bhd, a leading provider of luxury travel experiences in Malaysia. This full-time role is based in our Kuala Lumpur office, where you will play a crucial part in ensuring our customers receive exceptional service from their initial enquiry through to the completion of their journey.

What you'll be doing

  • Manage all aspects of the reservation process, including responding to customer enquiries, processing bookings, and coordinating with suppliers
  • Oversee the day-to-day operations of the reservations department, ensuring efficient workflow and high-quality service delivery
  • Address and resolve any operational issues quickly.
  • To ensure all accurate costing are updated in system and constant communication with Sales on their costing and itinerary
  • Handle customer bookings, cancellations, and updates.
  • Respond to customer questions about availability and pricing.
  • Keep reservation records up-to-date.
  • Build and maintain good relationships with suppliers (Hotels, Restaurants and others suppliers.
  • Effectively cooperate with Tour Guides, Product, Sales, Reservation, Customer Experience and Suppliers for seamless daily operations and overall service improvement.
  • Coordinate, supervise, and implement every aspect of travel arrangement should any group or guest is in town.
  • Actively participate in the development and implementation of strategic initiatives to drive business growth
  • Provide training and mentorship to junior members of the reservations team
  • To carry out any other job function given by management from time to time

What we're looking for

  • Minimum 3 to 5 years of experience in a senior reservations or operations role within the hospitality or tourism industry
  • Strong communication skills, both written and verbal across a variety of cultures to a diverse range of people (customers, suppliers, team members, leaders).
  • Relevant experiences in Reservations / operation in travel agency is a plus
  • Have good organizational skill with an ability to work well under pressure
  • Passionate about the travel industry and committed to delivering exceptional customer experiences

What we offer

At Luxury Tours (M) Sdn Bhd, we are committed to providing our employees with a rewarding and fulfilling work experience. In addition to a competitive salary, you will enjoy a range of benefits, including:

  • Opportunities for professional development and career advancement
  • Medical subsidy
  • A collaborative and supportive team environment that values innovation and creativity
  • Staff discount for travel packages

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