Store Manager

7 hours ago

Petaling Jaya, Selangor, Malaysia TRENDCELL SDN. BHD. (Retail) Full time 60,000 - 120,000 per year

About Jaya Grocer:

Jaya Grocer is an affiliate of Grab, Southeast Asia's leading superapp. To bring the convenience of on-demand grocery delivery to more consumers in Malaysia, we are dedicated towards building a strong team that is aligned with our goals. At Jaya Grocer, team collaboration and dedication are what we require to deliver quality products and service to our consumers and customers.

Our Vision:

Our goal is to become the leading online-to-offline (O2O) retailer, leveraging our omnichannel strength to provide our customers with a rewarding, fulfilling, and exciting experience. Our goal is for customers to say "I can get what I want whenever I need it".  We aim to achieve this through offering high-quality yet affordable goods, facilitating seamless cashless checkouts, loyalty membership via GrabRewards and introducing our private label with "Grab Signatures.

Our Mission:

  • Provide a diverse variety of High Quality and Fresh Produce
  • Offer attractive Best Value Pricing
  • Ensure customers have the Best Shopping Experience
  • To grow the business through successful Collaboration and Partnerships
  • Practice the Values of Jaya Grocer every single day

Our Values:

  • Teamwork
  • Trust
  • Integrity
  • Customer Satisfaction
  • Growth

These Values form the foundation of our organization and should be lived by each of us, as they are a part of our DNA. So, if you fit the profile and are able to contribute towards our goals, join us

Get to know the role:

Manage the day-to-day operations of the company retail outlet. Ensure excellent customers' shopping experience and a positive image of the Jaya Grocer Brand.  Set the tone daily and motivates employees in enhancing customer satisfaction, meet sales and profitability goals and manage staff effectively.

Key Responsibilities:

  • Oversee daily operations with maintains inventory by checking merchandize to determine inventory level and anticipating customer demand.
  • Maintain high standard for store appearance and visual merchandising as well as product freshness.
  • Supervise the implementation of all sales promotion and marketing plans including all signature programs.
  • Working with Operation Manager to develop in store promotion programs to raise customers pool, expand store traffic and optimize profitability
  • Trains and reviews all staffs job performance and promoting an effective performance team
  • Meeting sales and profitability goals, delivery of customer satisfaction and enhancing the Jaya Grocer Brand image.
  • Provide feeding back on buying trends, customer needs and competitor activities.
  • Ensure compliance with all legislative, regulatory and company policies as they pertaining to food handling, and other food safety guidelines.
  • Other duties and responsibilities assigned by Company from time to time.

You should have:

  • Minimum 5 years solid working experience as operation/supervisor in retail industry
  • Required language(s): Bahasa Malaysia and English
  • Basic communication skills and interpersonal skills
  • Customer satisfaction oriented
  • Able to work independently with minimum supervision

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