Current jobs related to Incident, Problem - Kuala Lumpur, Kuala Lumpur - Lenovo

  • Incident & Problem Manager

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Ideal Reliance Full time 80,000 - 120,000 per year

    Job Details:Work Location: Kuala LumpurContract Duration: 12 monthsWorking Hours: 8.45am - 5.45pmOffered Salary: RM 9,000Key Responsibilities:Incident ManagementOwn and manage the end-to-end Incident Management process.Ensure all incidents are logged, categorized, prioritized, and resolved within agreed SLAs.Coordinate and lead major incident resolution...

  • Incident, Problem

    15 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia LPS Full time 60,000 - 120,000 per year

    We are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC...

  • Incident & Problem Manager (Insurance Industry)

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Ideal Reliance Full time 120,000 - 180,000 per year

    Job Details:Work Location: Kuala LumpurContract Duration: 12 monthsWorking Hours: 8.45am - 5.45pmOffered Salary: RM 12,000Key ResponsibilitiesIncident ManagementTake full ownership of the Incident Management lifecycle from start to finish.Ensure every incident is accurately recorded, classified, prioritized, and resolved within the agreed service levels.Lead...

  • Incident & Problem Manager (Support Indonesia Project)

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Perkerjaan Career360 Sdn Bhd Full time 90,000 - 120,000 per year

    Key ResponsibilitiesIncident ManagementOwn and manage the end-to-end Incident Management process.Ensure all incidents are logged, categorized, prioritized, and resolved within agreed SLAs.Coordinate and lead major incident resolution efforts, including communication with stakeholders and executivemanagement.Conduct post-incident reviews (PIRs) and ensure...

  • Incident, Problem and Change

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia LPS Full time 14,400 - 180,000 per year

    We are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC...

  • Incident, Problem and Change

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Lenovo Full time 60,000 - 120,000 per year

    General InformationReq #WD Career area:Information TechnologyCountry/Region:MalaysiaState:Wilayah Persekutuan Kuala LumpurCity:Kuala LumpurDate:Thursday, October 16, 2025Working time:Full-timeAdditional Locations:MalaysiaWhy Work at LenovoWe are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$69 billion revenue global...

  • Incident Management Specialist_L1

    16 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Getronics Solutions (Malaysia) Sdn. Bhd. Full time 40,000 - 60,000 per year

    JOB DESCRIPTION – INCIDENT MANAGEMENT SPECIALIST L1Key Responsibilities:To provide a professional first technical point of contact for the customer and third party vendorTo manage the change request for the customer.To do basic risk assessment, planning, and request handling.Diagnose fault incidents by effectively utilizing troubleshooting software and...

  • Incident Management Specialist

    15 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Getronics Full time 30,000 - 60,000 per year

    JOB DESCRIPTION – INCIDENT MANAGEMENT SPECIALIST L1Key Responsibilities:To provide a professional first technical point of contact for the customer and third party vendorTo manage the change request for the customer.To do basic risk assessment, planning, and request handling.Diagnose fault incidents by effectively utilizing troubleshooting software and...

  • Incident Management Specialist_L1

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Getronics Full time 40,000 - 80,000 per year

    Key ResponsibilitiesTo provide a professional first technical point of contact for the customer and third party vendorsTo manage the change request for the customer.To do basic risk assessment, planning, and request handling.Diagnose fault incidents by effectively utilizing troubleshooting software and other network/product utility programs.Provide updates...

  • L2 Production/Application Support

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia KGiSL Full time 60,000 - 80,000 per year

    To support & maintain production systems and the daily BAU incidents in relation to Generali application and work closely with vendor/ technical team, to support users on their incidents, Incident Management, Problem Management and Change Management on troubleshooting of incidents, problem tickets, RCA identification & resolution,He / she is required to have...

Incident, Problem

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Lenovo Full time 60,000 - 120,000 per year
General Information

Req #

WD

Career Area:

Information Technology

Country/Region:

Malaysia

State:

Wilayah Persekutuan Kuala Lumpur

City:

Kuala Lumpur

Date:

Monday, November 10, 2025

Working Time:

Full-time

Additional Locations:

  • Malaysia
Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit , and read about the latest news via our StoryHub.

Description and Requirements

Core Responsibilities:

  • Expert knowledge in Incident, Problem and Change management process in ITIL, procedures and standard operating work.
  • Secondary skill in supporting Incident & Problem management process, procedures and ITIL SOP.
  • Own and conduct change management plan for project/activities, evaluate change impact to the project, identify change risk, to ensure change process adhere to the policy and change activities are completed accordingly with change procedures
  • Chairperson of the Change Advisory Board (CAB)
  • Identify areas of improvement in change process when change fails to complete within change windows
  • Analyze, track, record, report and update regularly on change tickets
  • Work with internal team to identify potential process, monitoring, resolution to improve on change management
  • Prepare reporting as part of deliverables to the customer
  • Ensure existing and future documentation process, sop, manual are compliant to the company ISO standard
  • Participate and provide assistance for audit, ISO and general compliance and assurance activities

You bring:

  • 2-5 years of experience in using BMC Helix ITSM (ticketing tools) or equivalent ITSM tools (example: ServiceNow, Opentext, etc)
  • Intermediate level of knowledge on Microsoft Office (Excel, Powerpoint and Word)
  • Demonstrated ability to lead others in understanding, accepting and managing quality of work in the role
  • Demonstrated the ability to drive and implement new improvement/changes to enhance productivity in the role
  • Demonstrated ability to make optimal decisions through accountability, judgement, problem solving, prudent risk taking, market/industry awareness, and maintaining customer focus
  • Demonstrated ability to build working relationships through respect & integrity, open communication, teamwork, negotiation/influence and customer relationship management with all level of staff and customer.
  • Demonstrated ability to influence without authority and collaborate with internal clients and stakeholders
  • Demonstrated ability to lead high performance through leading by example & initiative, continuous learning & coaching, measuring, rewarding & recognizing, customer service
  • Relationship skills that will facilitate positive vendor behaviors, establish healthy new engagements and deepen existing ones
  • Ability to work in shift as per roster or on call basis in a 24x7 operating environment. You will be compensated with shift allowance and time of for replacement leave working during public holidays
  • Excellent communications skill in Cantonese and English
LPS

Additional Locations:

  • Malaysia