Showroom Assistant

Job Description: Showroom Asst - CONTRACT 3 MONTHS  (Admin & Customer Service)– Elite Elevators & Nibav Lifts  (Malaysia)

Location: Taman Sri Rampai, Wangsa Maju

Department: Operations

Reports to: Operations 

Employment Type: Full-Time

About the Company

Elite Elevators are pioneers in the Home Elevator Industry, with unique solutions to modern and traditional residential projects. In a short span of time, Elite Elevators have established itself as the #1 Home Elevators Company based in Kuala Lumpur, Malaysia.

We offer both Elite and NIBAV lifts as options with state-of-the-art home elevator solutions that are truly bespoke luxury designs. Our residential elevators are manufactured by ThyssenKrupp in a special facility in Pisa, Italy & follow European Standards of Home Lifts as well as being certified by TUV, a third-party organization which measures products safety as per European Standards.

As of 2024, we are 2000+ employees as a global family spread across 19 locations in India, Australia, UAE, Malaysia, Kenya, Nigeria, Mexico, Thailand, Ghana and South Africa. With an expert Business Development Team to a well-defined Customer Satisfaction Process, we are the fastest growing Home Elevator Organization in the Asian subcontinent.

Our vision "Now Luxury in Every Home" is to present the valuable customers with an elevator that is of the imported standards, however at extremely affordable pricing.

What We Are Offering

• Excellent Salary +
• Training and full support by giving you the knowledge and confidence needed for excellence.
• Amazing growth prospects and upward mobility, build an empire within our fine progressive company.

Role Summary:

The Showroom Assistant is responsible for supporting the daily operations of the elevator showroom, ensuring an exceptional customer experience, and assisting with sales and administrative tasks. This role involves managing showroom displays, engaging with potential customers, coordinating with the sales team, and maintaining showroom standards to enhance brand presence and sales performance.

Key Responsibilities:

1. Showroom Operations Management

• Assist in the daily management of the showroom, ensuring cleanliness, organization, and a welcoming atmosphere.
• Oversee the proper display of elevator models, digital presentations, and brochures to enhance customer engagement.
• Ensure all showroom equipment and technology (e.g., demo units, touchscreens) function properly.

2. Customer Engagement & Sales Support

• Greet and assist walk-in customers, understanding their needs.

3. Team Coordination & Leadership

• Support and guide showroom staff to ensure excellent customer service and smooth daily operations.
• Assist the Showroom Manager.
• Handle basic conflict resolution and customer concerns, escalating issues as necessary.

4. Administrative & Reporting Duties

• Maintain records of customer inquiries, sales, and showroom foot traffic for reporting purposes.
• Assist in stock and inventory management for showroom materials, brochures, and promotional items.
• Prepare daily/weekly sales and visitor reports for the Showroom Manager.

5. Marketing & Promotional Activities

• Support showroom events, promotions, and product launches to attract customers.
• Collaborate to implement showroom campaigns and special displays.
• Engage with online and social media inquiries related to showroom visits.

Qualifications and Skills:

Education & Experience

• Bachelor's degree or diploma in Business, Sales, Marketing, or a related field.
• 1 years of experience in showroom management, retail sales, or a customer service role preferred. Fresh graduates welcome.
• Experience in the elevator, construction, or home improvement industry is a plus.

Skills & Competencies

• Strong communication and interpersonal skills to engage with customers effectively.
• Good sales and negotiation skills to support business growth.
• Basic technical understanding of elevators or willingness to undergo training.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and CRM systems.
• Strong organizational and multitasking abilities.
• Ability to work independently and as part of a team.

What We Offer:

• Competitive salary and performance-based incentives.
• Opportunities for career growth and professional development.
• A dynamic and customer-focused work environment.