Senior Executive Client Management

1 day ago

Petaling Jaya, Selangor, Malaysia DKSH Full time

Location:
Petaling Jaya, MY, MY

Global Business Unit: CG

Job Function: Client Management

Requisition Number: 217631

Description:

Job Summary

Support the day-to-day operations of client accounts to ensure smooth client business integration and drive growth of clients

General Responsibilities
  • Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources
  • Conduct business analysis to understand market situation and clients' requirements to support development of business plans
  • Prepare documents on business integration, including processes and system setups
  • Prepare report and track the accuracy of clients' profit and loss
  • Identify opportunities to expand services provided to clients, introduce additional VAS services to clients, and share leads with Business Development
  • Coordinate with internal DKSH departments to ensure all operational issues/service complaints are resolved effectively and timely
  • Prepare relevant documents for business communications and business review meetings
  • Coordinate and communicate all planned activities to all operational departments and Business Units
Functional Skills and Knowledge
  • Demonstrate basic understanding of clients' industry/business/products
  • Demonstrate basic client management and communication skills
  • Proven advanced numeracy and quantitative analysis
  • Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
  • Demonstrate appreciation and respect for cultural sensitivities especially in cross-country/-cultural interactions
  • Demonstrate fluency in local language and ideally in English, both written and spoken
Education

Certificate/diploma in Business Administration, or equivalent

Requisition Number: 217631

Job Function: Client Management

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