service hotline representative

5 days ago


Nusajaya, Johor, Malaysia Basic Today Klang Full time 31,200 - 216,000 per year

JOB VACANCY: SERVICE HOTLINE REPRESENTATIVE

Location: Iskandar Puteri, Malaysia

Working Hours: Rotation Shift

Job Scope:

  • Handle inbound customer calls professionally and efficiently
  • Provide accurate information regarding products, services, and policies
  • Resolve customer inquiries, complaints, and requests in a courteous manner
  • Record and update customer information accurately in the system
  • Escalate complex issues to supervisors or relevant departments when necessary
  • Maintain high level of customer satisfaction and follow company guidelines
  • Adhere to call handling procedures and meet performance targets

Requirements:

  • Minimum SPM or equivalent
  • Good communication skills
  • Customer-oriented and service-minded
  • Able to work in rotation shifts

Benefits:

  • Competitive salary
  • Training provided
  • Career growth opportunities

Apply now to join our team and start your career as a Service Hotline Representative

Job Type: Full-time

Pay: RM1, RM2,600.00 per month

Work Location: In person



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