Team Lead

6 hours ago

George Town, Penang, Malaysia Teleperformance Full time 60,000 - 120,000 per year
Overview

We are seeking an experienced and dynamic Operations Supervisor to lead and manage a team within our customer service BPO environment. The ideal candidate will be responsible for overseeing daily operations, driving performance excellence, and ensuring the highest level of customer satisfaction. The Operations Supervisor will work closely with agents, team leaders, and management to achieve company goals, maintain service quality, and ensure efficiency.

Qualifications

Minimum requirements:

  • Bachelor Degree preferred
  • Significant experience in a complex fast paced environment
  • Minimum 2 years of prior relevant people management experience
  • Strategic thinker with strong analytical and creative problem-solving skills
  • Excellent written and verbal communication skills in English and Japanese
  • Passion for ensuring an excellent user experience
Responsibilities

 Responsibilities:

  • Provide mentorship, guidance and career development to members of your team
  • Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions
  • Team management responsibilities for a market team, whilst also serving as a cross functional and a global liaison in developed areas of expertise
  • Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results
  • Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions
  • Identify actionable insights, suggest recommendations, and influence team strategy through effective communication
  • Advocate for users within their market, partnering with global and cross-functional teams to develop global solutions

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