Sales Assistant

2 days ago

Klang, Selangor, Malaysia Giga Sports Sdn Bhd Full time 30,000 - 60,000 per year

Location: Shopping Mall across Selangor , Kuala Lumpur , Genting & Penang Outlet , DVO

We are looking for a friendly, energetic, and customer-focused Sales Associates to join our Footwears retail team.

You will play a key role in delivering an exceptional in-store experience, achieving sales goals, and maintaining the brand's premium standards

Position: Sales Assistant

Responsibilities:


• Assist customers with product selection and fitting.


• Provide product knowledge and styling advice.


• Achieve daily and monthly sales targets.


• Handle cashiering, stock replenishment, and visual merchandising.


• Ensure the store is clean and well-presented at all times.

Position: Supervisor (Footwear Retail)

Responsibilities:


• Assist the Shop Manager in overseeing daily store operations.


• Lead and motivate the sales team to deliver exceptional customer service.


• Support in achieving store KPIs, including sales targets, ATV, and UPT.


• Handle cashiering, inventory management, and stock replenishment.


• Ensure the store's visual merchandising and cleanliness meet brand standards.


• Guide, train, and coach Sales Assistants on product knowledge and selling skills.


• Assist in staff scheduling and ensuring adequate manpower coverage.


• Resolve customer issues professionally and escalate when needed.


• Take charge of opening and closing duties when required.

Position: Assistant Shop Manager (Footwear Retail)

Responsibilities:


• Assist the Store Manager in overall store management and operations.


• Lead, coach, and motivate the team to achieve sales targets and KPIs.


• Ensure high standards of customer service, store presentation, and product display.


• Manage inventory, stock transfers, and shrinkage control.


• Assist in planning staff schedules and ensuring optimized manpower deployment.


• Conduct training for staff on sales techniques, product knowledge, and brand standards.


• Handle escalated customer concerns and provide solutions professionally.


• Monitor store performance and provide action plans to improve sales and efficiency.


• Take full responsibility for store operations during the Store Manager's absence.

Requirements:


• Minimum 1–3 years of retail experience.


• Strong skills with the ability to motivate, coach, and guide the sales team.


• Good problem-solving skills and able to handle customer escalations professionally.


• Strong sense of responsibility and ownership of store operations.


• Willing to work retail hours (weekends, public holidays, shift rotation).

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