RPA Support Engineer

6 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia Tentacle Infotech Full time 60,000 - 120,000 per year

Job Title: RPA Support Engineer

Competencies and Skills

Qualifications

  • Diploma or Bachelor's Degree in Computer Science, Information Technology, or a related discipline.
  • 2–6 years of experience in IT Support Operations within large commercial, service-based, vendor organizations, or financial institutions.

Technical & Functional Skills

  • Hands-on experience in Robotic Process Automation (RPA) configuration, programming (scripting/coding), SQL and relational databases, and application development.
  • Knowledge of IT infrastructure, network, software development, and/or security (added advantage).
  • Understanding of Lean and Six Sigma process methodologies.
  • Familiarity with:
  • Incident, Problem & Change Management practices
  • Root Cause Analysis methodologies
  • ITIL Framework
  • Software Development Life Cycle (SDLC)
  • IT Monitoring Tools and automation processes
  • Windows, Unix, Linux, and Mainframe environments
  • Windows scripting, Active Directory, Network Administration
  • Apache, IBM WebSphere, or Oracle WebLogic
  • Shell scripting (added advantage)
  • Database design models and SQL queries
  • Banking systems, technology risk drivers, and compliance awareness

Core Responsibilities

  • Monitor and troubleshoot daily RPA processes, ensuring smooth and stable operations per agreed service levels.
  • Collaborate with internal teams and vendors to handle incidents, problems, and escalations — from diagnosis to closure — following SOPs and SLAs.
  • Manage incident logging and ticket queues, providing timely updates and escalations when necessary.
  • Conduct root cause analysis and implement permanent corrective actions.
  • Investigate and report application issues, propose resolutions, and alert stakeholders on recurring or potential problems.
  • Communicate regular status updates on incidents and system performance to relevant stakeholders.
  • Engage with business and IT teams for downtime coordination (Dev, SIT, Prod, DR environments).
  • Configure and manage automated alerts, perform proactive monitoring of system performance and availability.
  • Support planned/unplanned maintenance, deployments, technology refresh, or migration activities.
  • Participate in System Integration Testing (SIT) and Regression Testing to ensure RPA processes remain stable post-changes.
  • Perform system maintenance and coordinate testing across SIT, UAT, Production, and DR environments.
  • Ensure optimal scheduling of bots to maximize efficiency and meet SLAs.
  • Prepare operational and performance reports (e.g., RPA Control Room health checks, bot performance) for management, auditors, and regulators.
  • Contribute to continuous improvement of IT support processes and share best practices.
  • Maintain and update the RPA Incident Management Manual for team reference.

Job Type: Full-time

Pay: RM9, RM10,000.00 per month

Experience:

  • SQL and relational databases: 2 years (Preferred)
  • RPA Support: 2 years (Required)
  • IT Support Operations: 2 years (Preferred)

Work Location: In person

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