W Online IT Support

14 hours ago


Damansara, Malaysia SUPER HERO FAMILY ENTERPRISE Full time 24,000 - 60,000 per year

support to clients in [Native Language] via phone, email, and chat.

● Perform thorough troubleshooting to resolve hardware and software issues.

● Accurately document all support interactions and resolutions.

● Escalate complex cases to specialist teams for advanced support.

● Guide clients through setup, installation, and configuration of software applications.

● Ensure a positive customer experience through professional communication and timely issue resolution.

Requirements:

● Native-level fluency with strong written and verbal communication skills.

● At least 1 year of proven experience in a technical support role.

● Strong problem-solving abilities and excellent interpersonal skills.

● High attention to detail with the ability to manage multiple tasks effectively.

● Solid understanding of software applications and computer systems.

● Ability to perform well under pressure in fast-paced environments.

Job Type: Permanent

Pay: RM4, RM5,000.00 per month

Benefits:

  • Professional development

Work Location: In person



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