Administrator, Business Management

2 days ago

Butterworth, Penang, Malaysia ASTRODYNE TDI SDN. BHD. Full time 36,000 - 60,000 per year

About the role:

The Business Administrator serves as the primary point of contact for clients, ensuring their needs are met while building strong, long-term relationships that drive customer satisfaction. This role focuses heavily on administrative support to the Manager, ensuring smooth daily operations, accurate order processing, and efficient service delivery.

Additionally, the Business Administrator is responsible for overseeing order entry, backlog management, and cross-functional coordination. The role ensures timely fulfilment and maintains accurate records of customer orders, invoices, and shipping documentation for reporting and compliance purposes.

Duties and Responsibilities:

  1. Receive customer orders, enter them into the ERP system, and ensure accuracy in processing.
  2. Track order backlog, monitor shipment schedules, and communicate updates to customers, ensuring backlog accuracy, including part numbers (PNs), quantities, requested dates, shipping addresses, shipping instructions, and all other relevant data.
  3. Collaborate with internal teams, including production, logistics, and finance, to ensure customer requirements are met.
  4. Manage order changes, modifications, and cancellations while ensuring proper documentation and communication with relevant departments.
  5. Maintain accurate records of customer orders, invoices, and shipping documentation for reporting and compliance purposes.
  6. Support business forecasting by analyzing order trends and backlog data.
  7. Highlight and act on any arising issues with customers regarding delivered products, ensuring immediate corrective actions.
  8. Manage finished good inventory, including E&O (Excess and Obsolete) clearance, ensuring orders are fulfilled first with items available in inventory.
  9. Understand and able to stipulate and practice according to QMS, AS9100, ISO 13485 and EMS requirements.
  10. To perform and to undertake any other ad-hoc duties as assigned and directed by Supervisor as and when necessary.

Job Requirements:

Education:

  • Diploma / bachelor's degree in engineering, Business Administration, or a related field.

Experience:

  • Minimum of 2-3 years of experience in Project Management / Business Development within the electronics manufacturing services (EMS) or related industry.

  • Power Supply products assembly experience (added advantages)

Skills:

  • Proven experience in business development, sales, or related role.

  • Strong understanding of electronic materials, equipment, and services, along with industry-specific regulations and standards.

  • Experience in managing customer relationships.

  • Good communication and interpersonal skills, with the ability to work collaboratively across teams.

  • Good analytical and problem-solving skills with the ability to make data-driven decisions.

  • Proficiency in work processes and computer literacy, including ERP systems for order entry and backlog tracking.

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