Customer support Mandarin speaker

1 day ago

Kuala Lumpur, Kuala Lumpur, Malaysia Abhidi Solution Private Limited Full time $24,000 - $60,000 per year

Role Description:

  • We are seeking a Level 1 Technical Product Support Engineer to join our global Support and Services team.
  • This role focuses on providing high-quality customer support to clients across Asian regions in Mandarin language.
  • You will be the first point of contact for customer queries, ensuring timely resolution, clear communication, and a positive support experience.
  • Comprehensive training on product SOPs and IAM (Identity and Access Management) fundamentals will be provided post-hire.

Key Responsibilities:

· Act as the first line of support for customers via email, chat, and ticketing systems in Mandarin.

· Log, triage, and track customer cases through the Case Management System. Identify, diagnose, and resolve basic technical or process-related issues using standard operating procedures (SOPs).

· Escalate complex or unresolved issues to Level 2 or Engineering teams as required.

· Follow up on open cases and ensure customers are kept informed of status and next steps.

· Maintain accurate and detailed documentation of all customer interactions. Collaborate closely with internal teams (Support, Engineering, Product) to drive efficient issue resolution.

· Contribute to improving knowledge base articles, FAQs, and internal SOP documentation. Ensure compliance with support SLAs and quality standards.

Requirements:

· Must-Have: 1–3 years of experience in customer or technical support (IT / SaaS / Helpdesk / Service Desk preferred).

· Proficiency in English and Mandarin

· Strong communication, active listening, and problem-solving skills. Ability to handle multiple cases and prioritize under minimal supervision.

· Customer-centric mindset with attention to detail and service quality. Trainable / Good-to-Have:

· Basic understanding of IT systems, software applications, or support environments. Exposure to ticketing tools (e.g., ServiceNow, Jira, Zendesk) or CRM systems.

· Basic knowledge or curiosity about Identity and Access Management (IAM) concepts (provisioning, authentication, SSO, MFA, etc.).

· Willingness to learn IAM fundamentals and product-specific SOPs through internal training.

Job Type: Full-time

Pay: RM4, RM5,500.00 per month

Work Location: In person

  • Customer Service Representative- Mandarin or cantonese or japanese

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Uber Full time 20,000 - 30,000 per year

    ONLY MALAYSAIN REQUIRED - MANDARIN SPEAKER We're Hiring: Customer Support Executive (Mandarin Speaker) – Malaysia Do you enjoy helping others and communicating across cultures?Join our team as a Customer Support Executive (Mandarin Speaker) and provide exceptional service to customers across the region Position: Customer Support Executive – Mandarin...

  • Mandarin Teacher

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Fasih Mandarin Sdn. Bhd. Full time 20,000 - 40,000 per year

    Job scopes:To teach and train Mandarin to non-native speakers of all ages.To assist in developing course materials and module developmentEvaluate students' performances, including grading homework assignments and making notes of how well students participate in discussionsTo prepare and provide student's assessment reportParticipate in Training Department...

  • Customer Service

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Pinnacle Business Services Full time 4,000 - 4,800 per year

    Customer ServicePinnacle Business Services Sdn BhdPinnacle is expanding As a leading customer support solutions provider, we're partnering with a premier client in the urban mobility and cycling industry — enhancing local transport by improving bike lane access and connectivity.We're looking for a Customer Service Executive (Mandarin Speaker) who is...

  • Telesales Executive

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia SG Support Full time 25,000 - 45,000 per year

    Join Our Team as a Telesales Executive (Mandarin/Cantonese Speaker) in Malaysia Are you a dynamic and motivated individual ready to make an impact from the comfort of your own space? Do you have a passion for making a difference through meaningful work?Look no further – We have 1 role for talented Telesales Executive (Mandarin/Cantonese Speaker) who is...

  • Junior Customer Service 24/7 Shift

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia ITCAN Pte Ltd Full time $36,000 - $54,000 per year

    Junior Customer Service 24/7 Shift - Mandarin Speaker (Malaysian)We are looking for Malaysian candidates who can speak Mandarin to join our Customer Service team. No previous experience is required as full training will be provided.Responsibilities:Manage customer enquiries through calls, chats, and emails in Mandarin.Assist customers with questions related...

  • Customer Service Mandarin

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Mango Global Full time 48,000 - 54,000 per year

    Hiring for Mandarin Speaker for our client based in KL SentralCustomer ServiceKL Sentralshift within 6am-6pm window only (Monday-Sunday) - No night shift - 9 hours a daySPM- Speak, read, write Traditional Mandarin- At least 6 months - 1 year above CS exp- Good english comms skills3Basic: RM 4k - RM 4.5kKPI: RM 300 based on performanceIf interested drop whats...

  • Microsoft 365-Mandarin Speaker-Associate manager

    1 day ago

    Kuala Lumpur, Kuala Lumpur, Malaysia RAPSYS TECHNOLOGIES PTE LTD Full time 120,000 - 240,000 per year

    We're Hiring: Microsoft 365-Mandarin Speaker-Associate Manager We are looking for a skilled Associate Manager who is proficient in Microsoft 365 and fluent in Mandarin to join our dynamic team. The ideal candidate will have extensive experience managing projects and teams, ensuring effective communication and collaboration across various functions....

  • IT Infrastructure Monitoring Engineer( Mandarin speaker )

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Innovatz Global Full time 60,000 - 120,000 per year

    Company DescriptionInnovatz Global is a premier Management Consulting and Technology Services company headquartered in Malaysia, with a presence in markets like the U.S., China, India, Australia, and Southeast Asia. With over 500 skilled professionals, Innovatz Global has a proven history of delivering IT services and innovative staffing solutions to Fortune...

  • Customer Support Specialist

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Qashier Full time 40,000 - 60,000 per year

    Want to be part of the fastest-growing startup that is at the intersection of Retail, Fintech, and Data?Qashier is looking for a Customer Support Specialist, Mandarin Speaker to support our growth This role might be for you if you have knowledge and a keen interest in POS and payment systems, operations, or customer support.In this role, you'll work...

  • Technical Support Engineer/IT Support- Mandarin Speaker

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Trinity Workforce Solution Sdn Bhd Full time 60,000 - 120,000 per year

    If interested, Kindly share your CV at Role: Technical Support Engineer- SCCMLocation: KL, MalaysiaLanguage: Mandarin + English(B1)Working hrs: Normal office hr, No weekend work (PH work required with RL given)Experience: at least 3 yearsSkillsetSCCM or WSUS / Window Server / SQL CommunicationTool: Phone Support & Email (Teams Chat)KPI Allowance: Up to RM600...