Customer Service Associate

3 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia PERSOLKELLY Workforce Solutions Malaysia Sdn Bhd Full time 30,000 - 60,000 per year

Location: Petaling Jaya, Selangor

Working Days: Monday - Friday (8:00am-5:00pm)

JOB RESPONSIBILITIES: -

  • Coordinate and oversee aeromedical transport cases independently from start to end
  • Handle requests for assistance (phone calls and emails) promptly. Responsive with accurate feedback and the ability to conduct clear communication, and good listening skills
  • Be the first point of contact for our clients who require medical or travel assistance.
  • Be responsible for your allocated cases within the working hours and be responsible for managing the task.
  • Able to coordinate and access medical claims proactively, report analysis and offer recommendations on the eligibility of claims for the continuation or completion of the service delivery.
  • Go the extra mile based on the company's standard. Provide excellent service and product knowledge in building skills
  • Able to multitask and support other departments and a Teamwork mentality.

JOB REQUIREMENTS: -

  • Minimum of SPM holder with at least 1 year of working experience in Customer Service/ Call Centre/ Hotel Operator or a relevant position.
  • Able to communicate well in English AND Mandarin OR Cantonese due to the business needs
  • Able to work on rotational shifts, including weekends and public holidays
  • Possesses good problem-solving skills

  • Immediate joiner will be an added advantage

  • 1-year contract (Conversion to permanent opportunity available based on performance)

  • Basic salary + Allowances
  • 5 working days, 2 days off (Rotational)
  • Willing to work in rotational shifts
CWCC

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