Client Success

Join
Rewardz as a
Client Success & Support Specialist (Malaysia)

At Rewardz, our purpose is simple: to create moments of joy in a world where everyone feels valued.

Founded in Singapore in 2012, Rewardz has been at the forefront of digital transformation in the rewards and recognition space, delivering innovative solutions for employees, customers, and distributors. Our clients include leading global and regional MNCs, including Fortune 500 companies across APAC such as AIG, AIA, Prudential, FAB, and DIB.

We are an operationally profitable company that surpassed an ARR of USD 16 million in 2024, with a bold ambition to reach USD 100 million within the next three years. Rewardz is backed by strategic investors such as Benefit One and Daiichi Life, who continue to support us on our growth journey.

We're a growth-focused, dynamic team of problem-solvers committed to delivering excellence to our clients. Learn more at

About the Role

We're looking for a Client Success & Support Specialist — a hands-on, high-impact role at the heart of Rewardz's client delivery operations. You will spend your time equally split between two core responsibilities:

1. Client Success Operations (50%) – ensuring clients achieve their goals on the Rewardz platform through smooth onboarding, campaign coordination, reporting, and ongoing account support.

2. Customer Support (50%) – delivering exceptional frontline service via email and chat, addressing queries, troubleshooting issues, and providing accurate, timely responses to users and client stakeholders.

This is not a stepping-stone role — it's a critical, permanent position designed for professionals who thrive in a fast-paced environment, love client interaction, and take pride in delivering reliable, high-quality service every day.

Key Responsibilities

**Client Success (50%)**

• Manage day-to-day operations of assigned client accounts, ensuring smooth onboarding, implementation, and engagement.

• Coordinate campaign launches and reward catalogue updates by liaising with internal teams (Partnerships, Ops, Tech).

• Track and report on key performance metrics, preparing regular updates and recommendations for clients.

• Support CSMs with account-related tasks such as data requests, presentations, and internal follow-ups.

• Provide insights from platform data to improve engagement and client outcomes.

**Customer Support (50%)**

• Serve as the first line of support for users and clients via email and chat, responding promptly and accurately to queries.

• Meet SLA targets, maintain response accuracy, and ensure a consistently high customer satisfaction (CSAT) score.

• Escalate complex issues to relevant teams while maintaining proactive client communication.

• Identify recurring support issues and work with Ops and Tech to propose process improvements or self-service solutions.

• Contribute to the creation and maintenance of help articles, FAQs, and support documentation.

What Makes You a Great Fit

· –3 years of experience in client success, account coordination, customer support, or a similar client-facing role.

·       Strong written and verbal communication skills — able to communicate clearly and professionally across email, chat, and meetings.

·       Hands-on, proactive, and detail-oriented with excellent time management skills.

·       Data-literate: comfortable working with reports, Excel, and basic analytics to support client conversations.

·       A problem-solver who thrives in fast-paced, dynamic environments and enjoys collaborating with cross-functional teams.

·       Comfortable with frontline support work and motivated by delivering great service experiences daily.

Core Skills & Attributes

·       Clear, empathetic, and professional communicator.

·       Strong organizational skills with the ability to manage multiple tasks simultaneously.

·       Analytical mindset with an eye for detail and quality.

·       Resilient, resourceful, and solution focused.

·       Adaptable to changing priorities and able to work independently.

Location

Kuala Lumpur, Mid Valley (Hybrid work arrangement)

Why You'll Love Working With Us

·       
• Be a core part of client delivery, shaping the daily experience of global brands and thousands of users.

·       
• Gain exposure across multiple functions — client success, support, partnerships, and operations.

·       
• Join a collaborative, high-growth environment where ideas are valued and impact is visible.

·       
• Work in a flexible, hybrid setting with opportunities for regional exposure as Rewardz scales across Asia-Pacific.

How to Apply

Send your resume and a short cover letter to

and tell us why you're excited to join Rewardz as part of our Client Success & Support team.