Sales Team Lead

2 days ago

Petaling Jaya, Selangor, Malaysia Teleperformance Full time 60,000 - 80,000 per year


Qualifications

Minimum requirements:

  • Ability to mentor a team to meet quality standards and metrics set by the department.
  • Minimum of 1+ years of sales supervisor experience, managing and leading a team.
  • Proficiency in using Excel.
  • Flexibility to work in an ever-changing environment.
  • Excellent written and verbal communication skills in English and one local language.
  • Significant experience in a complex fast paced environment.


Responsibilities

 Responsibilities:

  • Mentor and develop your team to consistently achieve their goals within a constantly evolving sales environment.
  • Develop an outstanding sales environment within your team, focused on exceeding metrics.
  • Demonstrate ownership of customer interactions, with the fundamental philosophy of doing the right thing for each one.
  • Lead daily huddles and weekly team meetings to continuously communicate purpose, goals, progress and celebrated successes.
  • Promote and mentor to the five crucial behaviors of care daily.
  • Communication of goals, performance trends, and voice of the customer to all levels of care leadership.
  • Assist guides in learning how to consult and empower customers during phone interactions.

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