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Restaurant Captain
2 weeks ago
A restaurant captain's job description includes overseeing daily operations, supervising service staff, and ensuring high-quality customer service. Key responsibilities involve greeting guests, handling complaints, managing orders, performing financial tasks like billing, and maintaining cleanliness and safety standards. This role also requires staff training, pre-meal briefings, and ensuring the restaurant meets service and hygiene standards. Key responsibilities
- Guest service: Greet guests warmly, assist with seating, and ensure their satisfaction by handling requests and resolving any complaints.
- Staff supervision: Lead and coordinate the service team, conduct pre-meal briefings, and ensure staff are following all hotel and restaurant procedures.
- Operational management: Oversee daily operations, including setting up tables, monitoring service flow, and ensuring all equipment and areas are clean and well-maintained.
- Menu and order management: Possess thorough knowledge of the menu, answer guest questions, and ensure orders are accurately entered and communicated to the kitchen.
- Financial duties: Handle billing and process payments accurately using the point-of-sale system.
- Training and development: Train new staff, provide feedback, and encourage problem-solving among the team.
- Safety and cleanliness: Maintain a safe and sanitary work environment and ensure all food and beverage service areas adhere to high standards.
- Coordination: Communicate effectively with other departments and keep management informed of restaurant activities.
Job Types: Full-time, Permanent
Pay: RM2, RM3,000.00 per month
Benefits:
- Additional leave
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Professional development
Experience:
- Food service: 2 years (Required)
Language:
- English (Required)
Work Location: In person