Customer Service Intern

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Axinan Full time 20,000 - 30,000 per year


About Igloo 

Igloo (formerly Axinan) is the first full-stack insurtech firm to emerge from Singapore. With offices across Singapore, Indonesia, Thailand, the Philippines, Vietnam, Malaysia, China and India, Igloo is fueled by a mission of making insurance accessible and affordable for all. Igloo's innovation solutions empower companies to eliminate operational risk, drive new revenue streams and optimise and enhance their existing products and services. With a successful Pre-Series C fund round of US$36 million in Dec 2023, Igloo has now raised over US$100 million. The leading regional insurtech firm looks to expand regionally with strategic acquisitions and hiring great talent. 

As a passionate team building meaningful solutions to make an impact, we are looking for like-minded individuals to join us at Igloo. At our core, we prioritise teamwork and foster a culture built on strong collaboration and we are looking for talented people like you.

Job Description:

  • Addressing customer questions, concerns, and feedback through various channels such as email, phone, or chat.
  • Assisting customers with detailed information about products or services offered by the company.
  • Identifying and resolving customer issues and complaints in a timely manner to ensure customer satisfaction.
  • Handling customer claims requests and ensuring accurate documentation is submitted for processing.
  • Updating and maintaining accurate customer information and interactions in the company's relevant systems.
  • Working closely with other departments such as Commercial, Finance, and Product teams to ensure seamless customer service delivery.
  • Following company policies, procedures, and guidelines while interacting with customers and handling their inquiries.

Job Requirements

  • Undergraduate currently pursuing a Bachelors Degree in any field.
  • Able to collaborate effectively in a team environment.
  • Able to communicate clearly and effectively with English and Bahasa.
  • Proficient in Microsoft Word, Excel and Powerpoint.

  • Manager - Customer Service Operation

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Pinnacle Business Service Full time 80,000 - 120,000 per year

    Company DescriptionFounded in 2020, Tribe Business Services Sdn Bhd emerged with a vision to offer outsourcing services while nurturing a work environment enriched with cultural heritage. Specializing in diverse services, including customer support, IT services, and content moderation, Tribe serves both startups and Fortune 500 companies with bespoke...

  • Customer Service Executive

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia AEON Credit Service (M) Berhad Full time 40,000 - 60,000 per year

    Company DescriptionAEON Credit Service (M) Berhad (AEON Credit), established in 1996, is a prominent financial services provider in Malaysia. The company offers diverse services such as Credit and Prepaid Cards, AEON Wallet, Easy Payment schemes, Motor Vehicle Hire Purchase Financing, Personal Financing, and insurance brokerage through its subsidiary, AEON...

  • Customer Service Intern

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Coty Full time 30,000 - 60,000 per year

    RESPONSIBILITIESWe are looking for a Customer service Intern to join the Malaysia Supply Chain Team. You will be working alongside the Customer Service team to support to understand customer order and return processes and root cause across SEA and benchmarking across other markets.You will gain exposure to different road to market, retailers / customer and...

  • Customer Service Intern

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Bybit Full time 15,000 - 30,000 per year

    Bybit Internship Program – October - December 2025About BybitEstablished in March 2018, Bybit is one of the fastest-growing cryptocurrency exchanges, trusted by more than 70 million registered users worldwide. We provide innovative online spot and derivatives trading services, staking products, and API support to both retail and institutional clients. Our...

  • Customer Service And Property Management Intern

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Mah Sing Group Berhad Full time 24 - 36 per year

    Company DescriptionMah Sing Group Berhad is a leading property developer in Malaysia with over 20 years of expertise. The company specializes in developing strategically located residential and commercial projects across key areas, including Kuala Lumpur, Klang Valley, Johor Bahru, Penang, and Kota Kinabalu. Mah Sing is recognized for its innovative product...

  • Customer Service

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia ITCAN Pte Ltd Full time 60,000 - 120,000 per year

    Customer Service Executive (Korean Speaker – Local Malaysian)Location: Kuala Lumpur / Selangor, MalaysiaType: Full-Time | Immediate HiringWe are looking for a Malaysian candidate who is fluent in Korean to join our customer service team. The role involves handling customer inquiries, providing support to Korean-speaking clients, and ensuring a smooth...

  • Customer Service

    7 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Abhidi Solution Full time 60,000 - 120,000 per year

    Overview:We are seeking a Level 1 Technical Product Support Engineer to join our global Support and Services team. This role focuses on providing high-quality customer support to clients across Asian regions in [Mandarin / Japanese / Korean] language.You will be the first point of contact for customer queries, ensuring timely resolution, clear communication,...

  • Customer Service

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Talent Titans Full time 60,000 - 80,000 per year

    ResponsibilitiesLead and manage the service planning team across different service areas.Ensure timely preparation and dispatch of quotations, service reports, and correspondence.Support the service department in tracking and following up on service activities.Collaborate with sales to promote service offerings and related concepts.Plan technicians work...

  • Customer Service

    8 hours ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Adecco Staffing & Outsourcing Sdn Bhd Full time 35,000 - 60,000 per year

    Job Title: Customer Service & Order Fulfillment CoordinatorLocation: KL Eco City / Penang / HybridSalary: MYR 3,500 – RM 6,000Contract: 6–12 months (renewable/conversion based on performance and business needs)Role SummaryThe Customer Service & Order Fulfillment Coordinator is responsible for managing customer orders, shipment tracking, returns, and...

  • Technical Services Intern

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia All jobs Full time 25,000 - 40,000 per year

    Why choose Logicalis?As Architects of Change, Logicalis' focus is to design, support and execute clients' digital transformation by uniting their vision with their technology expertise and industry insights. The company, through its deep understanding of key IT industry drivers such as security, cloud, data management and IoT, can address customer priorities...