Operations Specialist, Customer Logistics

15 hours ago

Klang, Selangor, Malaysia PM ACCESS WORLD (MALAYSIA) SDN. BHD. Full time 100,000 - 200,000 per year

About the role

We're looking for an experienced Operations Specialist, Customer Logistics to join our dynamic team at PM ACCESS WORLD (MALAYSIA) SDN. BHD. in Petaling Jaya, Selangor or Port Klang Free Zone. As a full-time role, you will play a vital part in our Import/Export & Customs operations and other ad hoc task to ensuring seamless logistics for our valued customers.

What you'll be doing: -

  • Coordinate shipment documentation with clients, internal teams, and third-party providers.
  • Manage and organize all logistics documents (inbound, outbound, rebagging, blending) ensuring audit readiness.
  • Oversee documentation processes in ERP and maintain accurate reports (OBL, invoices, container activities, etc.).
  • Act as main contact for all commodities and liaise with clients, forwarders, carriers, and internal teams.
  • Delegate tasks, train team members, and promote a collaborative work environment.
  • Resolve stakeholder complaints and system issues (ERP, Oracle, RDS) to ensure smooth operations.
  • Handle D&D monitoring, port storage charges, and cost control with proper approvals.
  • Verify invoices, manage payroll timesheets, and submit regulatory reports (e.g., Free Zone declarations).
  • Prepare forecasts, internal reports, and ensure timely reporting to HOD.
  • Maintain compliance, manage overtime approvals, and support team members during absences.

What we're looking for

  • Minimum Diploma / Degree or equivalent qualifications with relevant experience
  • Some relevant experience in Customer Service operations
  • Some relevant experience in resource planning
  • Able to speak and write well in Bahasa Malaysia and English
  • Good knowledge and experience with MS Word, Excel, PowerPoint, MS Outlook
  • Adaptable to changing workflows, processes and planning
  • Able to supervise, train junior level staffs, new staffs, contractors.
  • Able to travel for work purpose.

What we offer

At PM ACCESS WORLD (MALAYSIA) SDN. BHD., we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits, including:

- Career development opportunities

- Comprehensive health and wellness initiatives

- Collaborative and inclusive company culture

- Flexible benefits

About us

PM ACCESS WORLD (MALAYSIA) SDN. BHD. is a leading provider of integrated logistics solutions, specialising in Import/Export & Customs services. Our mission is to deliver exceptional customer experiences by consistently exceeding expectations and driving innovation in the industry. Join our team and be a part of our exciting journey

All applications are strictly CONFIDENTIAL, and only shortlisted candidates will be called in for interview. Applications are deemed UNSUCCESSFUL if there is no feedback from the Access World after the closing date of advertisement.

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