L3 Support

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Hiring: L3 Support -  Swift (Client Location) | New Era Technology 

Client Location: Kuala Lumpur
Company: New Era Technology –
Work Type: Full-Time

Employment: Contract – 2 years

About the Role:

New Era Technology is looking for experienced L3 Support - Swift to be deployed at our prestigious client in Malaysia at their Kuala Lumpur office.

Job Summary

• We are seeking a Junior Application Maintenance and Production Support Engineer with 3-5 years of experience in supporting mission-critical applications in secure financial environments.
• The ideal candidate will have a strong foundation in SWIFT solutions (AMH/AMG/SAG), experience with Oracle 19c, and proficiency working in Linux environments.
• A basic understanding of Java Spring Boot and scripting is a plus.

Key Responsibilities:

• Provide L3 application support for SWIFT systems, ensuring high availability and minimal downtime
• Perform incident and problem management, including root cause analysis and permanent resolution
• Monitor and maintain system health, logs, interfaces, and message flows using SWIFT platforms (AMH, AMG, SAG)
• Handle system patching, upgrades, and configuration changes in compliance with security policies
• Collaborate with infrastructure, development, and business teams for seamless issue resolution
• Document operational procedures and ensure compliance with audit and regulatory requirements
• Support disaster recovery drills and implement corrective actions where necessary

Mandatory Skills:

• Hands-on experience with SWIFT Solutions: AMH, AMG, and SAG Exposure to secure environments with an understanding of encryption, 2FA/MFA, and audit procedures
• Familiarity with MTxxx message formats and ISO20022 standards
• Experience working with RHEL or equivalent Linux distributions (e.g., SUSE Linux) Proficiency with Oracle Database 19c
• Nice-to-Have Skills: Basic knowledge of Java Spring Boot
• Experience with Shell scripting for automation and monitoring
• Familiarity with JBoss (Application Server), Apache (Web Server), and Citrix environments

Qualification & Experience:

• Bachelor's degree in IT, Computer Science or related Engineering.
• Min 3-5 years of experience is required.

Preferred Candidate:

• Nationality: Malaysians preferred. Open for all nationalities who are willing to work onsite in Malaysia
• Availability: Candidates who can join immediate to 30days notice.

 How to Apply:
Send your updated resume to with the subject line:
"L3 Support - Swift – Malaysia"

About Us:
New Era Technology ) is a global IT services provider with a footprint in 80+ countries, delivering cutting-edge digital transformation, consulting, and staffing services across industries

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