Health Officer

This position exists to meet Curtin Malaysia's strategic objective of meeting and further developing the campus benchmarked standards on making available appropriate and adequate student support services, such as physical, social, financial, recreational facilities, and counselling, health education and medical services.

The position aims to provide the campus community with medical, health and well-being services. The position will be responsible for organising and managing the Health Centre and making available medical emergency services on campus through collaboration with the Voluntary Student Aid Detachment Unit (VAD). In addition to medical services, the position will include the responsibility of collaborating with other Officers within the department in developing medical and well-being programs and campaigns on Campus.

The development of medical and well-being programs and campaigns is to be planned in consultation or collaboration with other relevant departments and schools in order to minimise duplication and maximise the relevance and timeliness of events/activities.

Activities organised are to appeal to a wide spectrum of students and staff and can include community service, which will lead towards the objective of integrating students from various schools and creating esprit-de-corps among students, staff and the wider Miri community.

Key Responsibilities:

Communication:

• Uses language clearly and appropriately when communicating with others.
• Respects different perspectives by allowing others to fully express their ideas and points of view.
• Presents complex ideas, concepts and points of view in a clear and professional manner.

Quality Client Service:

• Demonstrates a commitment to understanding, assessing and meeting clients' needs, within the resources available.
• Develops and/or modifies service delivery methods to enhance the quality of service.
• Regularly discusses client needs and satisfaction and develops improved client services.
• Displays calmness and empathy towards the client whilst focusing on the issues of the client's complaint.
• Seeks a mutually acceptable solution, based on knowledge of services available.

Outcomes Management:

• Achieves work area goals through planning, organising, and monitoring progress.
• Plans and prioritises own work using knowledge of work area and University strategic goals.
• Monitors quality and quantity of work outcomes in relation to planned goals.
• Uses initiative and acts responsibly in relation to required deviations from planned goals, methods, systems and/or deadlines.
• Regularly evaluates the quality and quantity of work outcomes in relation to planned goals.

Situation Solving/Decision Making:

• Recognises and defines the nature of the situation, considering the options and/or issues, and choosing the most appropriate value-added alternative to resolve the situation.
• Efficiently selects, gathers, analyses and/or evaluates information to generate reports and effective and realistic options for future implementation.
• Consistently demonstrates initiative in dealing with situations.
• Makes timely decisions compatible with organisational goals, considering the short-term and long-term impact on own and other areas.

Interpersonal Skills:

• Achieves work goals by creating, maintaining and enhancing relationships with clients, staff and others through positive interaction.
• Recognises and deals with conflict constructively.
• Effectively develops and maintains work/professional relationships, both within and outside the University, which advance work objectives (networking).

Organisational Understanding:

• Maintains an up-to-date knowledge of, and has the ability to apply organisational policies, procedures, and legislation that impact upon work activities and their outcomes.
• Demonstrates an understanding of, and effectively uses, communication systems to communicate with external contacts and information sources, nationally and internationally.
• Demonstrates an awareness of, and consistently adheres to, Curtin policies and procedures relevant to one's work area.
• Demonstrates an understanding of, and consistently operates within, the Area's strategic plan.

Information Management:

• Ensures accuracy and currency of information.
• Strives to maintain confidentiality and/or security of information.
• Provides relevant information in response to client requests.

Financial Management:

• Effectively assesses future work area activities in terms of financial requirements.

Staff/Team Management:

• Builds and maintains collaborative relationships within and among teams.
• Professionally mediates conflicts occurring across work units.
• Practices participative decision-making.

Leadership:

• Leads others in their contributions towards creating and achieving organisational visions and goals, by engaging their commitment and skills.
• Demonstrates commitment to the University's mission and values.
• Anticipates change and thoroughly assesses its likely impact.
• Fully assesses resource implications and secures resources if appropriate.

Judgement, Independence and Problem Solving:

• Exercises judgment within specified timelines and/or standard practice and procedures.
• Uses expertise to solve problems within a defined work area.
• Undertakes planning to achieve outcomes.
• Relates existing policy to work assignments.
• Interprets policy that has an impact beyond the immediate work area.
• Provides strategic support and advice to other work areas.
• Takes responsibility for the achievement of significant organisational objectives and programs.

About you

To be successful in this role, you will have:

• A Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Medical Assistant or equivalent.
• Valid and up-to-date registration and licensed with the Lembaga Persatuan Pembantu Perubatan Malaysia or equivalent.
• Able to conduct emergency medical treatment, have diagnostic knowledge, manage and filter clinical cases, and perform front-line medical care.
• Required language: English
• At least 5 years of working experience in the related field.
• Preferably Junior Executives specialising in Healthcare - Medical Support & Assistant or equivalent.
• Pleasant Personality.
• Good public relations and communication skills.
• Demonstrated organisational skills, particularly in terms of organising people and programs.
• Ability to think creatively and provide solutions.
• Commitment to continuous improvement in the workplace.
• Good computer skills.
• Demonstrated commitment to applying relevant and applicable policies, procedures and legislation in the day-to-day performance of the functions of this position.