L2/L3 Support Engineer

15 hours ago

Bangsar South, Malaysia Cardtrend Systems Sdn Bhd Full time 24,000 - 60,000 per year

Job Brief

Cardtrend is looking for a dynamic and proactive L2 Support Engineer to join our Support Department. You will work closely with the Support Manager during the Software Development Life Cycle (SDLC) maintenance phase. The role offers exposure to both Level 1 (L1) and Level 2 (L2) support functions, depending on your capability and growth aspirations.

This position requires working in rotational shifts to support a 24/7 operational environment.

Key Responsibilities

  • Execute tasks assigned by the Support Manager across various support functions.
  • Attend meetings and prepare minutes.
  • Perform duties according to business needs as requested by the Support Manager.
  • Manage Configuration Items in Confluence/Knowledge Base.
  • Create, update, and maintain documentation templates collaboratively with the team.
  • Assist in Root Cause Analysis for recurring issues.
  • Handle L1 support duties: ticket creation, tracking, and closure via Jira and Confluence.
  • Contribute to and maintain solution documents for frequently asked questions.
  • Participate in investigating technical issues and document resolutions.
  • Perform other duties as assigned by the superior or department head.

Requirements

  • Certificate/Diploma/Degree in Computer Science or related field.
  • Minimum 3 years of experience in the IT industry.
  • Strong verbal and written communication skills.
  • Hands-on experience with SQL Queries and Microsoft SQL Server Management Studio.
  • Experience in scripting, database replication, and backup procedures.
  • Proficient in Microsoft Office tools.
  • Familiar with Jira and Confluence for ticket and documentation tracking.
  • Ability to work in rotating shifts to support 24/7 operations.
  • Strong multitasking and organizational skills.
  • Willingness to work in Bangsar South.

Job Types: Full-time, Permanent

Pay: Up to RM5,000.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Application Question(s):

  • Willingness to undertake night shift? (Yes/No)

Experience:

  • SQL: 2 years (Required)

Language:

  • Malay and English (Required)

Work Location: In person

  • Application Support L2

    3 days ago

    Bangsar South, Malaysia TWO95 International, Inc Full time

    Need someone who is experience in programming and scripting Experience in L1 and L2 Experience in handling foreign customers Pay: RM3,500.00 - RM8,298.73 per month Schedule: - Rotational shift

  • L2 Application Support

    17 hours ago

    Bangsar South, Malaysia Agensi Pekerjaan Career Channel Sdn Bhd Full time

    Responsibilities - Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs at all times. - Identify, resolve or manage the resolution of system issues - Troubleshoot platform issue raised by clients or internal and escalate to the next level if can’t be solved beyond the expertise - Communicate to other department...

  • L2 Application Support

    1 week ago

    Bangsar South, Malaysia Agensi Pekerjaan Career Channel Sdn Bhd Full time

    Responsibilities - Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs at all times. - Identify, resolve or manage the resolution of system issues - Troubleshoot platform issue raised by clients or internal and escalate to the next level if can’t be solved beyond the expertise - Communicate to other department...

  • L2 Application Support

    16 hours ago

    Bangsar South, Malaysia Agensi Pekerjaan Career Channel Sdn Bhd Full time

    Responsibilities - Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs at all times. - Identify, resolve or manage the resolution of system issues - Troubleshoot platform issue raised by clients or internal and escalate to the next level if can’t be solved beyond the expertise - Communicate to other department...

  • Shift Leader

    5 days ago

    Bangsar South, Malaysia Tentacle Infotech Full time

    **Shift Leader - L1 SMC Monitoring** ▶ **Shift Leader’s Core Responsibilities**: - Oversee all activities in L1 SMC Monitoring team during the shift. - Properly arrange staff duty roster, scheduler encompassing breaks, holiday, medical leaves, emergency leaves, etc to ensure sufficient support to perform the L1 SMC Monitoring and troubleshooting. -...

  • L2 Technical Support

    5 days ago

    Bangsar South, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time

    **Responsibilities**: - Prioritize customer satisfaction by ensuring their needs are addressed promptly and effectively. - Identify, troubleshoot, and resolve system issues encountered by customers. - Escalate complex issues to senior support levels when necessary. - Collaborate with other departments and teams to address customer concerns and keep...

  • Java Developer

    16 hours ago

    Bangsar South, Malaysia DSS Software Solution Sdn Bhd Full time

    Description Scope: As Java developer in the team, your tasks will revolve around, but not limited to, implement incoming demands for new features/fixes, participate in L3 support function of the product and reduce technical debts to support the product evolution. **Skills**: Java, Microservices, Oracle Database, UNIX/LINUX are must. **Job Types**:...

  • L2 Application Support

    1 week ago

    Bangsar South, Malaysia Agensi Pekerjaan Career Channel Sdn Bhd Full time

    Responsibilities: - Ability to keep the customer at the forefront of all requests and advocate for the customer’s needs at all times. - Identify, resolve or manage the resolution of system issues - Troubleshoot platform issues raised by clients and escalate to the next level if can’t be solved beyond our expertise - Communicate to other department and...

  • Noc Support

    2 weeks ago

    Bangsar South, Malaysia Lightsup Network Solutions Sdn Bhd Full time

    **JOB SUMMARY**: The NOC Support position is responsible for providing first-level technical support in a 24/7 Network Operations Centre (NOC) environment. Key responsibilities include monitoring network performance, troubleshooting network issues, and escalating complex problems to higher-level support teams. **Key Responsibilities**: - Respond to alerts,...

  • Cloud Support Engineer

    2 weeks ago

    Bangsar South, Kuala Lumpur, Malaysia MTS INNOVATION SDN. BHD. Full time 80,000 - 120,000 per year

    Our team is on the lookout for a skilled Cloud Support Engineer with a solid track record in cloud computing. The successful candidate will be instrumental in the design, deployment, and management of cloud solutions, ensuring they meet our clients' business requirements. This role is a unique chance to engage with advanced cloud technologies and work...