snr. quality

• 1. Quality Management System (QMS) & Environmental Management System (EMS)
• Maintain and continuously improve QMS (ISO 9001) and EMS (ISO compliance.

2. Customer Complaint Handling & Reporting

• Manage customer complaints, coordinate root cause analysis (RCA), and implement corrective actions.
• Ensure timely submission of CAR (Corrective Action Report) and customer feedback reports.
• Communicate effectively with customers to maintain satisfaction and trust.

3. In-House Quality Control & Process Improvement

• Oversee incoming, in-process, and outgoing inspection activities.
• Monitor product quality performance and lead problem-solving teams for process issues.
• Establish preventive measures to avoid defect leakage to customers.
• Ensure calibration of measuring equipment and tools are up to date.

4. Engineering & Process Control

• Support new product development and sample approval (FAI ).
• Collaborate with production and engineering teams on process improvement and cost reduction.
• Evaluate production process capability and lead continuous improvement projects (5S).

5. Supplier Quality & Audit

• Evaluate and audit suppliers to ensure compliance with quality requirements.
• Follow up on supplier NCRs and verify effectiveness of corrective actions.

6. Leadership & Team Development

• Supervise and guide QC inspectors and technicians to ensure consistent quality performance.
• Conduct quality and safety training to enhance team competency.
• Support management in strategic planning for quality and engineering functions.

7. Documentation & Reporting

• Prepare monthly quality performance reports and present improvement plans.
• Maintain proper documentation of quality records, reports, and audit results.
• Lead internal and external audits, ensuring all findings are properly closed within the timeline.
• Prepare and update quality and environmental procedures, work instructions, and records.
• Conduct management reviews and ensure implementation of corrective and preventive actions.

Job Type: Full-time

Pay: RM4, RM5,000.00 per month

Benefits:

• Maternity leave
• Opportunities for promotion
• Professional development

Work Location: In person