Manager, Business Solution

At AGYTEK Digital, we are committed to driving digital innovation and delivering impactful technology solutions to our clients. As the Business Solution Manager, you will lead a team of Business Analysts and Specialists to deliver comprehensive digital transformation projects across industries — including manufacturing, smart logistics (OTWB), digital marketing, and palm oil. You will oversee the entire project lifecycle — from pre-sales engagement to post-implementation optimization — ensuring that every solution is business-driven, technically sound, and operationally valuable. This role combines strategic vision and hands-on leadership, managing requirement definition, solution documentation, client communication, and internal coordination to ensure clarity, quality, and customer satisfaction. If you have a passion for problem-solving, strong communication, and over five years of experience leading business solution initiatives, we want to hear from you.

Key Responsibilities

1) Pre-Sales Phase

• Lead the preparation of solution proposals, technical documents, and presentation materials (PPT).
• Collaborate with sales teams to conduct client research, workshops, and requirement discovery sessions.
• Prepare technical specifications, cost estimates, demo scripts, and project execution plans.
• Support RFP responses and tender technical documentation, ensuring competitive, compliant submissions

2) Requirements Gathering & Analysis

• Conduct stakeholder interviews, site visits (factory floors), and workshops to capture business and system requirements.
• Translate operational pain points into clear functional and non-functional requirements.
• Map AS-IS / TO-BE business processes and workflows (OEE, downtime, traceability, quality).
• Perform gap analysis and feasibility studies to support solution design and system enhancement.

3) Solution Design & Documentation

• Develop user stories, use cases, process flows, and functional specifications guiding software development.
• Prepare and maintain key project artifacts — BRD, FRS, SOW, UAT test cases — ensuring version control and sign-off.
• Ensure templates and documentation standards are followed; improve them when needed.
• Validate solution design and coordinate with architects and developers to ensure technical feasibility.

4) Cross-Functional Collaboration

• Work closely with Project Managers, Product Owners, Solution Architects, and Developers to align requirements with project goals.
• Facilitate workshops, interviews, and feedback sessions to refine requirements and improve user experience.
• Act as a liaison between clients and internal teams, ensuring mutual understanding of objectives, timelines, and constraints.
• Communicate clearly and escalate blockers proactively and constructively.

5) UAT & Delivery Supporting

• Guiding the function consulting specialist for User Acceptance Testing (UAT) scripts with end users.
• Review test cases, validate solutions against acceptance criteria, and ensure systems meet performance KPIs.
• Oversee go-live readiness, change management, and knowledge transfer.
• Manage UAT issue resolution with development and QA teams.

6) Post-Implementation Phase

• Collect and analyse customer feedback and system usage data to drive improvement.
• Measure adoption and effectiveness against target KPIs and ROI metrics.
• Identify enhancement or module upgrade opportunities, and support conversion into follow-up projects.
• Document lessons learned and contribute to refining best practices, templates, and internal frameworks.

7) Team Leadership

• Lead and mentor 4–6 team members (Senior and Junior Specialists), ensuring professional growth and consistent quality output.
• Review key deliverables, ensuring documentation completeness and accuracy.
• Support internal methodology, training, and process improvement initiatives.

Qualifications & Experience

• Bachelor's or Master's degree in Engineering, Computer Science, or Information Systems.
• 5–8 years of experience in Business Analysis or Solution Consulting for manufacturing, ERP, MES, or IIoT solutions.
• Proven ability to lead solution design, documentation, and delivery through pre-sales and execution stages.
• Experience with shop-floor systems such as PLC, SCADA, Historian, and ERP integration.
• Knowledge of OEE, MTTR, Lean, Six Sigma, or ISO 9001 frameworks.
• Strong analytical, facilitation, and communication skills, with ability to bridge technical and business domains.
• Proficiency in Confluence, Jira, Visio, Lucidchart, or equivalent tools.
• Sound understanding of SDLC, Agile (Scrum/Kanban), and end-to-end product delivery processes.

Added Advantages

• Familiarity with APIs, data structures, and modern architectures (microservices, cloud-native).
• Professional certifications such as CBAP, PMI-PBA, or Scrum Master.
• Experience conducting data analysis and creating KPI dashboards or reports to support decision-making
• Strong leadership and mentoring skills for team growth.