housekeeping supervisor

8 hours ago

Johor Bahru, Johor, Malaysia MAGMA HOSPITALITY MANAGEMENT SDN BHD Full time 12,000 - 30,000 per year

JOB DESCRIPTION:

  • Supervise and coordinate employees to set up and clean guest rooms and public areas according to established standards, ensuring linen, F&B linen, and uniforms are in good condition and adequately stocked.
  • Prepare staff schedules/rosters, conduct briefings, monitor staff activity, and maintain quality inspections.
  • Manage linen and uniform inventories, repair or discard damaged items, and ensure sufficient stock.
  • Maintain hotel property, operate equipment safely, minimize costs, and follow all cleaning and operational procedures.
  • Update room status, report on chemical and supply usage, and implement key room procedures including DND, lost & found, safety boxes, pest control, and other room-related protocols.
  • Know emergency procedures (fire, bomb threat, flood) and ensure staff compliance.
  • Lead by example, motivate team members, recognize outstanding performance, address substandard work constructively, and encourage staff development.
  • Communicate professionally with guests, suppliers, and colleagues, and keep supervisors informed of issues affecting work or service.
  • Be flexible, adaptable, reliable, punctual, proactive, and maintain a clean, professional appearance.
  • Provide friendly, caring service to guests, maintain teamwork, keep the work environment tidy, and pay attention to detail in all tasks.
  • Follow company policies, the Employee Handbook, and SOPs while using initiative when supervisors are not present.
  • Continuously develop expertise through training, participate in departmental revenue and cost strategies, and align actions with the hotel's vision.
  • Performance is evaluated on quality of work, communication, discipline, teamwork, personal grooming, customer relations, adaptability, dependability, attitude, planning, organizing, and problem-solving.
  • Uphold the IMPIANA behavioral values: Innovative, Mutual Respect, Performance, Integrity, Accountability, Networking, and Accomplishment.
  • Comply with IFSS, OSH requirements, and all relevant laws and regulations, maintain good personal health, and ensure a safe and secure workplace.

QUALIFICATIONS:

  • High school diploma or equivalent; a certificate or diploma in Hospitality or Hotel Management is an advantage.
  • 2–4 years of experience in housekeeping, including at least 1 year in a supervisory or team lead role.
  • Strong knowledge of housekeeping operations, cleaning procedures, equipment, chemicals, and safety standards.
  • Experience in inventory management of linen, uniforms, and guest supplies.
  • Excellent leadership, team-management, and motivational skills.
  • Strong organizational, time-management, and problem-solving abilities.
  • Good verbal and written communication skills.
  • Ability to train, guide, and develop staff to maintain high service standards.
  • Attention to detail and commitment to cleanliness and hygiene.
  • Customer-service oriented with a professional and positive attitude.
  • Ability to work under pressure, multitask, and handle guest concerns effectively.
  • Flexibility to work shifts, weekends, and public holidays.
  • High level of professionalism, integrity, and responsibility.

Job Types: Full-time, Permanent

Pay: RM2, RM2,500.00 per month

Benefits:

  • Meal provided
  • Professional development

Work Location: In person

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