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Executive, Customer Relationship Management

2 weeks ago

Shah Alam, Selangor, Malaysia Worldwide Holdings Berhad Full time 40,000 - 80,000 per year
  • Act as the main liaison between the developer and purchasers from the handover stage through the defect liability period.
  • Ensure professional handling and timely response to purchaser inquiries, complaints and service requests.
  • Oversee and coordinate defect management activities, ensuring all rectification works are carried out promptly and meet quality standards.
  • Manage all purchaser communication related to vacant possession, defect rectification and other post-handover matters.
  • Prepare and issue official notices, circulars and progress updates to purchasers as required.
  • Maintain accurate purchaser records, service requests, and correspondence logs in the system.
  • Ensure all documentation complies with internal procedure and regulatory requirements.
  • Liaison with Resident Association (RA), Joint Body Management (JMB) Property Services for any arising issues.
  • To generate daily and monthly tracking for monitoring and database purposes.
  • To establish rapport with the customer for future resolution of customer and delivery services to customers.
  • To prepare monthly consolidated CRM and Defect Report with collaboration with Technical Defect Coordinator for Lead Tech. and COORE review.