Global Network

22 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia IT Consulting Full time 120,000 - 168,000 per year

Key responsibilities:

  • Take ownership of supporting tickets and incident management, troubleshooting issues end-to-end and keeping customers updated.
  • Be the go-to escalation point for junior engineers by guiding, mentoring and solving any complex issues.
  • Support Fortinet firewall products and related technologies, including configuration, monitoring, and maintenance.
  • Participate in continuous improvement initiatives by contributing ideas and recommending process enhancements.
  • Conduct research and collaborate with team members on new technologies and network solutions.
  • Ensure service quality and adherence to SLAs in a 24/7 support environment.

What we are looking for:

  • Highly proficient in English as you will be supporting Australian clients
  • Strong technical background in network and security support (Level 2/Level 3 level).
  • Flexibility to work on a rotating shift schedule as part of a 24/7 support team.
  • Experience in BGP, SD-WAN, ADVPN
  • Excellent communication skills with the ability to engage clearly with customers and stakeholders.
  • Minimum 5 years of experience in a Network Engineer role, ideally in an MSP (Managed Service Provider) or similar support-based environment.
  • Strong technical knowledge in network security, routing, and switching.
  • Hands-on experience with Fortinet (FortiGate, FortiManager, FortiAnalyzer) products is highly preferred.

Job Types: Full-time, Permanent

Pay: RM10, RM14,000.00 per month

Application Question(s):

  • Will you be able to work on 24/7 rotational shift basis?

Experience:

  • Fortinet products: 2 years (Required)
  • L2/L3 Incident Support: 4 years (Required)
  • Network Security Support Engineer: 5 years (Required)
  • BGP, SD-WAN, ADVPN: 3 years (Required)

Work Location: In person

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