Card Operations Manager

7 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia TradeQuo Global Full time 60,000 - 120,000 per year

Position
: Card Operations Manager

Location
: Malaysia

Reporting to
: Board of Directors / General Manager

Type
: Full-time

About the Role
:

We are seeking a
Card Operations Manager
to oversee end-to-end card and wallet operations, including issuance, transaction monitoring, compliance and partner coordination within a fintech environment.

Key Responsibilities
:

  1. Card Issuing & Management

  2. Oversee the issuance of physical and virtual cards.

  3. Manage integration with card processors and card schemes (Visa, Mastercard, etc.).
  4. Ensure secure and compliant KYC/KYB processes during card issuance.

2. 
Wallet & Account Handling

  • Manage digital wallets linked to the card.
  • Handle top-ups, withdrawals, and balance management.
  • Coordinate with banking partners and payment gateways.

3.
Transaction Processing & Monitoring

  • Monitor card transactions for anomalies, fraud, or system errors.
  • Ensure real-time transaction reporting and reconciliation.
  • Handle disputes and chargebacks efficiently.

4.
Card Delivery & Customer Support

  • Oversee logistics for physical card printing and delivery.
  • Collaborate with customer support to resolve card issues.
  • Maintain accurate customer card data and history.

5.
Compliance & Reporting

  • Ensure operations comply with regulatory requirements (AML, PCI DSS, etc.).
  • Generate performance and risk reports for management.

Requirements
:

  • Strong knowledge of card networks, payment processors, and wallet systems.
  • Understanding of AML/KYC, PCI DSS, and data security.
  • Experience in fintech, banking, or payment operations.
  • Analytical and problem-solving mindset.

What we offer:

  • Competitive salary
  • Generous annual leave + paid sick days
  • Regular company events and team building activities

About us

At 
TradeQuo
, we are a forward-thinking fintech company specializing in innovative trading solutions and financial products. With a dynamic platform and a tech-savvy team that works seamlessly across time zones, we strive to provide cutting-edge services to traders worldwide. As we expand, we are seeking driven individuals to help us meet exciting new challenges

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